Help desk software for non-profits

Running a non-profit/NGO means that you’ve got to stay on top of all enquiries and communication that comes in. When your cause is important, you’ve got to go the extra mile to get things done - like answering questions quickly and accurately round the clock.

Handle communications easily

Using Freshdesk non profit organizations can manage their conversations with clients and donors all in one place irrespective of whether it’s via email, phone, chat or social media.

Manage resources effectively

NGOs using Freshdesk profit from our intelligent automations that save countless hours of work by helping you automatically organize tickets and letting you focus on more important things. With our automations you can categorize important tickets with tags and priorities, and route them to the right agents depending on where they’re coming from.

Collaborate with ease

Certain issues can require input from multiple people or teams, and Freshdesk features such as Team Huddle and Shared Ownership can help you collaborate within your organization with ease and efficiency.

Take advantage of special pricing

We at Freshdesk support the amazing work you do and would love to help out in any way we can. Reach out to us to learn more about our discounts for NGOs and non-profits.

Support better with Freshdesk

Knowledge Base

Help customers fix things by themselves by sharing solutions and workarounds on your knowledge base.

Community forums

Give your customers a platform to share ideas and help each other explore your product.

Multilingual knowledge base

Translate solution articles and cater to a global customer base. Manage them using language-specific tags.