How can a help desk software help an e-commerce business?
Freshdesk is built in such a way that your business can talk to buyers at every step of their journey.
Your customers reach out to you with questions about the products you offer, return requests, refund issues and so on. They might not just email you but also send a message on Facebook or even a tweet @yourcompany.
Customers sometimes prefer to get an instant answer by having a chat on your own website or even switch to phone to have a conversation with one of your representatives. Whatever be the mode of communication, they expect you to acknowledge their problem with a response. They want you to get back to them saying you have heard about their problem, and want reassurance that you will be looking at their ticket soon.