In today’s world, customers have high expectations when they buy a product or service online. You’re expected to provide faster replies, personalized conversations and seamless interactions with your customers across channels. But how can you keep up with so many customers and their expectations when you’re pressed for time, resources and manpower? Enter Freshdesk.
Answer all queries across multiple channels. Streamline all queries into a single inbox. Eliminate delayed responses and stay on top of requests, including from social channels.
With Freshdesk, you can automate all the repetitive tasks of customer support, like categorizing requests or setting priority levels. Use automations to categorize and prioritize support tickets hands-free.
Set up a knowledge base with FAQs, articles and community forums to help your customers help themselves to the information they need.
Connect your favorite apps like FreshBooks, Shopify etc. to bring in more context and information. Refresh your entire help desk experience by making it easier to discover, install, and manage apps.
Information such as order history and previous support requests is contextual information that can help you enrich your user experience, and is nothing more than a click away.
With Freshdesk, you’ll have the perfect help desk support for retail. You’ll get enterprise-class functionality at price points that are affordable. Support customers locally for retail or globally for e-commerce across multiple products, languages, and time zones with just one help desk. Manage customers across the globe.