Help desk software for small businesses

Running a small business means you can’t afford to make a single misstep with customers. You have to do absolutely everything you can to earn their trust - answer questions, take special requests, and sometimes just be there for them round the clock to show them that you care. Freshdesk will help you sustain that level of commitment and also help you grow.

How can Freshdesk help small businesses?

Answer customer queries across multiple channels and also support customers round the clock using Freshdesk - the best help desk software for small businesses.

Get your support under control, and focus on customer delight. Streamline all the issues in one universal inbox with Freshdesk which is efficient and easy on your pocket.

With Freshdesk, you also get to automate the monotonous parts of customer support, like categorizing a request or setting priority levels. Categorize and prioritize tickets automatically.

Help them help themselves

Set up a knowledge base with FAQs, articles and community forums to help your customers find the information they need.

Get help when you need it

Day passes are helpful when you expect a spike in your support traffic or need someone's expertise with specific customer queries.

Support customers using a free helpdesk

With Freshdesk, you choose a help desk that’s perfect for small businesses. You’ll get enterprise-class functionality at price points that are affordable for small businesses. As your clientele expands, you can even support customers globally across multiple products, languages, and time zones with just one help desk. Manage customers across the globe.