Why do non-profits and NGOs prefer Freshdesk?

Easy to use

A clean and user-friendly interface makes it easy for your staff to use Freshdesk, without any elaborate product training.

Hassle-free setup

Connect your inbox, implement business rules, set SLA targets, and have your help desk up and running in a few clicks.

Affordable pricing plans

We give you maximum value at reasonable and transparent rates so that you can function effectively for the cause closest to your heart.

Powerful automation

Built-in automation simplifies ticket creation, prioritization, and assignment. Your staff can use time-saving features like canned responses to deliver instant support.

Reliable support

Access a ton of free how-to resources on our support portal and find answers quickly with our community forum. Still stuck? Our support team is just a ping away.

How a help desk software benefits non-profit organizations

Running a non-profit/NGO means that you’ve got to stay on top of all inquiries and communication that comes in. When your cause is important, you’ve got to go the extra mile to get things done - like answering questions quickly and accurately round the clock.

Unify all queries in a single screen

Using Freshdesk, non-profit organizations can manage their conversations with clients and donors all in one place, irrespective of whether it’s via email, phone, chat, or social media.

  • Manage, collaborate, and work on incoming emails faster.
  • Deliver instant, conversational support through live chat, Whatsapp, or Facebook Messenger.
  • Set up multi-level IVRs and handle calls efficiently with our cloud-based telephony system.
  • Answer donor inquiries on social media platforms like Twitter or Instagram from your help desk.

Explore omnichannel helpdesk 

Omnichannel help desk for non-profits Omnichannel help desk for non-profits

Empower your staff to be more productive

NGOs using Freshdesk benefit from our intelligent automation features that save countless hours of work for you and your team by organizing tickets more efficiently and cutting down on repetitive tasks.

  • Categorize inquiries with subject tags and priority labels, and route them to the right team member.
  • Collaborate and assign shared ownership for requests with other members of your organization.
  • Use canned responses and templates to respond to donors in a few clicks.

Explore all helpdesk automation

Powerful helpdesk automations for ngos Powerful helpdesk automations for ngos

Facilitate self-help with an exhaustive knowledge base

When you have repeated questions from interested donors or volunteers, a robust knowledge base of FAQs and step-by-step guides saves time for your team to focus on priority issues.

  • Host search-friendly content with appropriate tags, titles, and short descriptions.
  • Own customized self-service portals and community forums.
  • Auto-suggestion of relevant solution articles deflects support tickets.
  • Create articles in multiple languages to serve a global audience.

Explore all self-service options

Knowledge base for non profit organizations Knowledge base for non profit organizations

Monitor volunteers and staff on field service efficiently

Non-profits and NGOs involve a lot of fieldwork to champion the cause they’re committed to. Freshdesk allows you to give consistent and speedy responses through seamless field service management.

  • Schedule appointments and dispatch team members with an interactive interface.
  • Create and monitor the status and time spent on field tasks.
  • Enable field agents to get signatures and resolve issues on the go with the Freshdesk mobile app.

Explore field service management

Field service management in non-profit helpdesk Field service management in non-profit helpdesk

Integrate your help desk easily with the tools you already use

Integrations for non-profit helpdesk Integrations for non-profit helpdesk