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Extend high-quality support to your donors, beneficiaries, and volunteers with Freshdesk ticketing software.
A clean and user-friendly interface makes it easy for your staff to use Freshdesk, without any elaborate product training.
Connect your inbox, implement business rules, set SLA targets, and have your help desk up and running in a few clicks.
We give you maximum value at reasonable and transparent rates so that you can function effectively for the cause closest to your heart.
Built-in automation simplifies ticket creation, prioritization, and assignment. Your staff can use time-saving features like canned responses to deliver instant support.
Access a ton of free how-to resources on our support portal and find answers quickly with our community forum. Still stuck? Our support team is just a ping away.
“Freshdesk’s ticketing function is by far the greatest asset of our organization. It helps us a lot in handling the incoming emails and social media input, resulting in relevant and fast professional responses for our clients.”
Running a non-profit/NGO means that you’ve got to stay on top of all inquiries and communication that comes in. When your cause is important, you’ve got to go the extra mile to get things done - like answering questions quickly and accurately round the clock.
Using Freshdesk, non-profit organizations can manage their conversations with clients and donors all in one place, irrespective of whether it’s via email, phone, chat, or social media.
Explore omnichannel helpdesk
NGOs using Freshdesk benefit from our intelligent automation features that save countless hours of work for you and your team by organizing tickets more efficiently and cutting down on repetitive tasks.
Explore all helpdesk automation
When you have repeated questions from interested donors or volunteers, a robust knowledge base of FAQs and step-by-step guides saves time for your team to focus on priority issues.
Explore all self-service options
Non-profits and NGOs involve a lot of fieldwork to champion the cause they’re committed to. Freshdesk allows you to give consistent and speedy responses through seamless field service management.
Explore field service management
We at Freshdesk support the amazing work you do and would love to help out in any way we can. Reach out to us to learn more about our discounts for NGOs and non-profits.
"One of the core values of our non-profit organization is to do more with less. Our team has been able to do more leveraging a lot of Freshdesk features."
North American Mission Board
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