Happiness in Healthcare
When the term 'Customer Support' is mentioned, people usually do not think of the Healthcare sector because doctors are just expected to make patients healthy again. However, 'Patient Happiness' is increasingly being used to judge the quality of healthcare being delivered. Hospitals and healthcare personnel are increasing focus on patients satisfaction by improving the quality and style of healthcare they can provide. Healthcare providers have always stuck by the axiom, “The better you know your patients, the better you can care for them”. But now want to digitize their workflows so they can improve the patient experience even more.
From simple day-to-day business operations, like a smoother billing and insurance claim process by administrators, to proactive healthcare reminders by doctors- like contacting a diabetic patient to remind them about their insulin intake - more and more hospitals would like to streamline their interactions with patients to ensure a better experience. This requires the software your professionals use to fulfill certain requirements:
- Be safe and secure: It should comply with all regulatory requirements, such as HIPAA and GDPR
- Be powerful and versatile: The software should be capable of serving your doctors, admin professionals as well as all of your patients
- Be user-friendly and accessible: Capable of displaying the right information at the right time without overwhelming your personnel or patients
With a HIPAA-compliant customer support software like Freshdesk in place, your teams will only have to spend time on tasks that requires their skill. Repetitive tasks can be automated leading to increased productivity and efficient workload management. At hospitals, clinics and other healthcare institutions, here’s how different people can benefit from Freshdesk.