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Build trust and long-term relationships with your insurance customers by offering personalized support at scale without compromising security.
Freshworks is the only “visionary” on the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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Of insurers have launched personalized, real-time digital, or mobile services
Of consumers worldwide say they will use a digital channel for insurance interactions over the next few years
Of customers don’t trust their insurance company to collect and use 'alternate data' such as driving behavior, or interactions on social media
Access all your customer details in a single, omnichannel help desk without switching between multiple systems to fetch data related to the industry.
Explore omnichannel customer service
Insurance processing involves a lot of manual work for agents, from onboarding a customer to performing due diligence on claims. Automate these tasks with workflows and agent-assist RPA bots.
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Bring a positive impact to your customer lifetime value by tailoring your recommendations and services to their preferences.
Explore robust reporting and analytics
Handle 1-1 conversations seamlessly by enabling live chat on your website, on social media, and IM platforms. Deflect simpler customer issues completely with a self service portal and chatbots.
Explore Freddy AI bots
SOC 2 Compliant
ISO 27001 Certified
Cyber Essentials Certified
At Freshworks, we do things differently. We know that transactions are short-lived, but the relationships we build are for life.
We will help you find and create customers for life, and we’d like you to be our customer for life.
Our products are easy to configure and just work! You don’t need an army of developers to maintain our platform. Innovative software that’s actually simple.
Our secure, cloud-hosted platform scales with you and is customizable to match your unique needs with 640+ integrations and open APIs.
You can count on us
We're not just another vendor. From transparent pricing to partnership at every step of your journey, we are invested in making your business successful.
The only visionary on the Gartner Magic Quadrant, 2020
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Forrester Total Economic Impact study of Freshdesk
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Forbes Cloud 100 - The World’s Best Cloud Companies
Gartner Customers' Choice
G2Crowd Top 50 Fastest Growing Products
PCMAG Editor's Choice
See how the Freshworks Customer Service Platform helps you deliver customer delight at scale.
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