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IT Service Management
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The logistics and transportation industry requires multiple moving parts to come together to deliver speedy service at scale. Meet customer expectations and reduce the workload on your team using Freshdesk omnichannel.
Freshworks is the only “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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“Freshdesk has helped us communicate better with our customers using different entry-points like email, chat, call, or web portal based on what kind of communication method they (the customer) prefer”
“With both Freshdesk and Freshchat being on the cloud, we were able to switch from working on-site to working from home pretty easily. As long as our agents had a laptop or computer at home, there were no hiccups”
“Freshdesk gives us the insight we need to be successful”
A scattered support team can make existing processes more chaotic. Add a method to the madness by centralizing all communication channels, into a unified customer service software.
Explore omnichannel customer service
Working with multiple internal teams and external stakeholders such as delivery partners and supply chains can be tedious for your support team. Get on the same page with seamless collaboration and make conversations quick and contextual.
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Customers don't like to be kept on hold for basic queries. Give them and your agents an easy way out by implementing AI-powered chatbots that save time and minimize workload.
Explore Freddy, the AI-powered Omnibot
Customer service is a huge function in logistics with multiple stakeholders. That's why it is very essential to keep track of your support performance with comprehensive reports and analytics.
Explore context-rich reporting and analytics
Forbes Cloud 100 - The World’s Best Cloud Companies
Gartner Customers' Choice
G2Crowd Top 50 Fastest Growing Products
PCMag Editors' Choice
The only visionary on the Gartner Magic Quadrant, 2020
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Forrester Total Economic Impact study of Freshdesk
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Meet our product expert for a personalized consultation
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At Freshworks, we do things differently. We know that transactions are short-lived, but the relationships we build are for life.
We will help you find and create customers for life, and we’d like you to be our customer for life.
Our products are easy to configure and just work! You don’t need an army of developers to maintain our platform. Innovative software that’s actually simple.
Our secure, cloud-hosted platform scales with you and is customizable to match your unique needs with 640+ integrations and open APIs.
You can count on us
We're not just another vendor. From transparent pricing to partnership at every step of your journey, we are invested in making your business successful.
EU GDPR compliant
ISO 27001 Certified
SOC 2 Compliant
PCI DSS Compliant
See how the Freshworks Customer Service Platform helps you deliver customer delight at scale.
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