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IT Service Management
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Manufacturers support suppliers and distributors in addition to customers and it is key to maintain strong relationships with everyone. Evolve into a service-centric business with the Freshworks Customer Service Platform.
Freshworks is the only “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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Get rid of shared inboxes and make it easy for your agents to take ownership of customer queries. Funnel all customer communications into your helpdesk and establish one pane of glass for all requests.
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Service agents who need to be onsite to deal with mission-critical issues are often cut off from their colleagues. Ensure all of your customer information is handy to enable field agents to provide contextual support with Freshdesk’s Field Service Management module.
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“We adopted Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently.”
“There is no question that implementing Freshworks has been and continues to be a huge success for us.”
“With Freshdesk, we have transitioned from a very reactive to a proactive customer support culture because it gives us complete visibility of our customer requests and conversations and enables our teams to provide timely contextual resolutions to customers.”
Remembering numerous parts orders, juggling different vendors and coordinating between multiple departments can be difficult. Start your customer conversation off on the right note by accessing order history and collaborating with context across functions. Resolve issues faster and better with the right information on hand.
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For large organizations, it is often difficult to step back and see the big picture in order to be able to identify repeat issues. Access curated, customizable reports from your helpdesk to track agent productivity, CSAT, SLA compliance and more.
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Forbes Cloud 100 - The World’s Best Cloud Companies
Gartner Customers' Choice
G2Crowd Top 50 Fastest Growing Products
PCMag Editors' Choice
The only visionary on the Gartner Magic Quadrant, 2020
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Forrester Total Economic Impact study of Freshdesk
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Meet our product expert for a personalized consultation
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At Freshworks, we do things differently. We know that transactions are short-lived, but the relationships we build are for life.
We will help you find and create customers for life, and we’d like you to be our customer for life.
Our products are easy to configure and just work! You don’t need an army of developers to maintain our platform. Enterprise-grade software that’s beautiful, intuitive and easy.
We support you at every phase of growth, without the growing pains. With 640+ apps and open APIs, our platform is customizable to match your unique requirements. Our security & compliance certifications include ISO, SOC II, GDPR, HIPAA.
You can count on us
To us, customers are more than just business transactions. No hidden charges, extra fees for support or other surprises. From onboarding services to dedicated customer success and enterprise-grade support, our team of experts will make you successful.
See how the Freshworks Customer Service Platform helps you deliver customer delight at scale.
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