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Rich content is rapidly transforming customer expectations in the media and entertainment industry. Stand out from the competition by providing personalized customer experiences and fast customer support.
Freshworks is the only “visionary” on the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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Be available on all of your customers’ preferred channels including email, phone, live chat, social media, and mobile-first messaging applications such as WhatsApp and Facebook Messenger.
Explore omnichannel customer service
Launch AI-enabled chatbots, self-service portals, and user communities to help customers find information instantly without human intervention.
Take a proactive approach by predicting customer needs beforehand, tracking frustration signals, and analyzing trends in tickets to improve customer experience and internal workflows.
Explore proactive support
Whether you’re running an ad agency, a publication, or a streaming service or industry, keep your clients and partners in the loop with contextual collaboration.
Explore team collaboration with Freshdesk
“Setting up and Configuring even dedicated helpdesks for each of our products is super easy. If you need a way of helping customers help themselves as well as contact you for further assistance. Freshdesk gives you the tools to make this process quick and easy!”
“Prior to Freshdesk, we had no real way to track metrics. Now, with the help of reports from Freshdesk, we can quickly track our biggest issues and fix them every week. From chaos, we now have order. This wouldn't have been possible without Freshdesk.”
“It is not just a helpdesk with a bunch of buttons. Freshdesk is now a part of PosterGully, helping us grow.”
“Besides a shorter wait time, the team is also able to significantly improve their user experience by making it more personal, not just faster. They can easily consult a customer's call history and notes made during previous calls, thus enabling them to provide more customized, personal service.”
The only visionary on the Gartner Magic Quadrant, 2020
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Forrester Total Economic Impact study of Freshdesk
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Forbes Cloud 100
Gartner Customers' Choice
G2 Momentum Leader Spring 2021
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EU GDPR compliant
ISO 27001 Certified
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