Get exclusive access to CX insights at 'Refresh 20' - streaming virtually on a device near you. Save your seat
For your customers
For your employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
Odwiedzasz Freshdesk.com z Polski? Odwiedź naszą polską stronę internetową, aby zobaczyć istotne informacje o naszych produktach, cenach i wydarzeniach w Polsce!
Manage complex IT requirements and infrastructure queries via email, call, chat, or support portals with omnichannel support software.
Freshworks is the only “visionary” on the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center.
Get the report
In an era of cloud-based solutions and growing business automation, close to 55% of businesses engage Managed Service Providers(MSPs) to transform their companies digitally. The rapid growth in the MSP sector also indicates the need for specialized teams to handle the IT support operations of businesses spanning different industries. Segmenting your client base and being available across multiple channels to resolve their problems gives you a competitive edge in the booming MSP landscape.
Each MSP client has unique needs that demand specialized technical skills. Individual account instances within your help desk allow you to have dedicated agent groups to service specific client requests.
Apart from emails, MSP clients now have more ways of interacting with your team, including phone calls, chat, or a web portal. A help desk allows a good channel mix and allows you to respond to requests on every channel from one screen.
When all your support operations are unified in a single interface, you can categorize and route the incoming tickets to agents specifically trained to handle certain issues for better issue resolution and a positive customer experience.
“Freshdesk has been a huge help in establishing visibility and communication across the team despite the remote work environment. The automation capabilities helped us improve workflows and manage data better. I was able to categorize and route each ticket to the right agent easily, and as a result, they were resolved faster.”
“We deal with large global customers and order sizes with very specific SLA requirements. Freshdesk helps us track where we stand and report back to the customers.”
Achieve faster and improved resolution rates by connecting your clients to the right agents and viewing all your support activities on one common dashboard using Freshdesk Omnichannel.
Set up individual workflows for different client processes. Organize support tickets based on issue type and route them to the right agent group for faster resolution.
Explore helpdesk automation
Choose a multi-channel support strategy and handle all queries effortlessly from one tool.
Explore omnichannel customer service
Empower your team of agents to deliver impactful support with smart automation in their daily activities. Powerful integrations with 650+ apps on Freshworks Marketplace simplify complex processes such as contract management, billing, and time tracking.
Explore agent-friendly ticketing
We've carried over 96% CSAT score for three years now and one of the key factors for that is having a product like Freshworks.
Technical Support Team Manager
SOC 2 Compliant
ISO 27001 Certified
Cyber Essentials Certified
At Freshworks, we do things differently. We know that transactions are short-lived, but the relationships we build are for life.
We will help you find and create customers for life, and we’d like you to be our customer for life.
Our products are easy to configure and just work! You don’t need an army of developers to maintain our platform. Innovative software that’s actually simple.
Our secure, cloud-hosted platform scales with you and is customizable to match your unique needs with 640+ integrations and open APIs.
You can count on us
We're not just another vendor. From transparent pricing to partnership at every step of your journey, we are invested in making your business successful.
The only visionary on the Gartner Magic Quadrant, 2020
Download report 🠆
Forrester Total Economic Impact study of Freshdesk
Learn more 🠆
Meet our product expert for a personalized consultation
Contact us 🠆
Forbes Cloud 100 - The World’s Best Cloud Companies
Gartner Customers' Choice
G2Crowd Top 50 Fastest Growing Products
PCMAG Editor's Choice
See how the Freshworks Customer Service Platform helps you deliver customer delight at scale.
By clicking on "VIEW REPORT" you acknowledge having read our Privacy notice
Thank you for filling the form.
You will receive an email with your exclusive copy of the report shortly
By clicking on "REQUEST YOUR DEMO" you acknowledge having read our Privacy notice
Sorry, our deep-dive didn’t help. Please try a different search term.