Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
To ensure consumers choose your business time and time again, you need to provide contextual, personalized engagement at scale. Upgrade your customer service with the Freshworks Customer Service Platform.
Freshworks is the only “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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Your consumers switch easily between phone, email and messaging. Make it easy for them to get in touch and receive consistently great service across all channels. Funnel your communications onto a single platform.
Explore omnichannel customer service
Consumers want instant gratification. Equip your agents with information on each customer’s order history, pending orders, and past conversations. Bring down the time spent on each query and delight your customers with personalized service.
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“PhonePe automates 60% of its queries to serve 150 million customers with Freshworks.”
“We have noticed increased levels of satisfaction from customers and our customer support staff are happier too. We now have multiple teams on Freshdesk and they are operating in a more joined-up way.”
“The Freshdesk approach has made it possible to grow our customer service presence virtually seamlessly from department to department, without any significant interruption. Using Freshdesk, we’ve woven a culture of support throughout our company.”
A long queue could mean your customer jumps ship from your service to a competitor. With chatbots, you can deflect routine queries and ensure that customers are receiving timely service even with a lean team.
Explore Freddy, the AI-powered Omnibot
Reaching out to third-party vendors, coordinating refunds, and communicating with field service can be a messy affair. Connect the dots both internally and externally, and collaborate with context, right from your helpdesk.
Explore contextual collaboration
Your business is booming and your support cannot fail. Enable data-driven decision-making by equipping your managers with accurate metrics on agent productivity, SLAs and more.
Explore reporting & analytics
Forbes Cloud 100 - The World’s Best Cloud Companies
Gartner Customers' Choice
G2Crowd Top 50 Fastest Growing Products
PCMAG Editor's Choice
PCI DSS Compliant
EU GDPR compliant
ISO 27001 Certified
The only visionary on the Gartner Magic Quadrant, 2020
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Forrester Total Economic Impact study of Freshdesk
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Meet our product expert for a personalized consultation
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At Freshworks, we do things differently. We know that transactions are short-lived, but the relationships we build are for life.
We will help you find and create customers for life, and we’d like you to be our customer for life.
Our products are easy to configure and just work! You don’t need an army of developers to maintain our platform. Innovative software that’s actually simple.
Our secure, cloud-hosted platform scales with you and is customizable to match your unique needs with 640+ integrations and open APIs.
You can count on us
We're not just another vendor. From transparent pricing to partnership at every step of your journey, we are invested in making your business successful.
See how the Freshworks Customer Service Platform helps you deliver customer delight at scale.
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