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IT Service Management
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Your customers don't want a product. They want a delightful shopping experience. WOW your customers with omnichannel customer service using the Freshworks Customer Service Platform.
Freshworks is the only “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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Your shoppers are constantly switching between your website, shopping apps, and in-store purchases. Make customer service easy by delivering consistent service across channels.
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Customers come to support when something goes wrong. Making them answer repetitive questions when they call will anger them further. Equip your agents with customer context and order history to deliver personalized customer service at scale.
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“The reduced license fee and overall package cost has worked in our favour, but the biggest benefit has been the increase in agent productivity which has enabled our team to provide exceptional customer support.”
“It’s very simple and very easy to understand. Moreover, It’s extraordinarily easy to follow up on issues or on tickets if you have Freshworks.”
“Freshworks gives us the flexibility to go ahead and continue business without any hiccups. The tech teams have great coordination and understand each other well.”
Shopping isn't a 9-5 job. Deliver instant answers round the clock and keep your customers happy, even while your team is asleep.
Explore Freddy, the AI-powered Omnibot
Shoppers don’t differentiate between the agents they talk to online, the clerks in-store or the finance staff processing their refund, so why should you? Good service requires collaboration. Work together to deliver delight to each and every customer.
Explore contextual collaboration
Surprise and delight your shoppers with excellent service. Monitor customer feedback, stay on top of team performance and identify bottlenecks with granular reports and insights.
Explore reports & analytics
Forbes Cloud 100 - The World’s Best Cloud Companies
Gartner Customers' Choice
G2Crowd Top 50 Fastest Growing Products
PCI DSS Compliant
The only visionary on the Gartner Magic Quadrant, 2020
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Forrester Total Economic Impact study of Freshdesk
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Meet our product expert for a personalized consultation
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At Freshworks, we do things differently. We know that transactions are short-lived, but the relationships we build are for life.
We will help you find and create customers for life, and we’d like you to be our customer for life.
Our products are easy to configure and just work! You don’t need an army of developers to maintain our platform. Enterprise-grade software that’s beautiful, intuitive and easy.
We support you at every phase of growth, without the growing pains. With 640+ apps and open APIs, our platform is customizable to match your unique requirements. Our security & compliance certifications include ISO, SOC II, GDPR, HIPAA.
You can count on us
To us, customers are more than just business transactions. No hidden charges, extra fees for support or other surprises. From onboarding services to dedicated customer success and enterprise-grade support, our team of experts will make you successful.
EU GDPR compliant
ISO 27001 Certified
SOC 2 Compliant
See how the Freshworks Customer Service Platform helps you deliver customer delight at scale.
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