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Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
Your technology is mission-critical to your customer’s business. You need to back it up with responsive, proactive customer service. Deliver outstanding experiences with the Freshworks Customer Service Platform.
Freshworks is the only “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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Deliver customer service to your clients on channels of their choice. While urgent queries require a phone call, live-chat is ideal for routine queries and email for long resolutions. Manage all your customer communications from a single platform.
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When your clients see an error message on a busy workday, the last thing they want is to relay every detail to your support team. Show them that you know them. Equip your agents with the information they need, right from order information to product logs so that you can solve queries with speed.
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“With Freshdesk, we no longer have to focus on collecting the information. We’re able to make confident decisions on our data analysis. The investment is justifiable in terms of insights, time saved and customer relationships!”
Your product might be complex, but your customer service can be simple. Leverage AI and chatbots to answer routine queries on product configurations, billing and more. Free up your time to deal with real issues.
Explore Freddy, the AI-powered Omnibot
Collaboration can get confusing, with endless email chains, chat threads and gaps in context, communication and ownership. Make it easy for customer service, engineering, finance and sales teams to collaborate with context, right within the helpdesk.
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Change how your team operates by analyzing ticket data, trends and agent performance. Access detailed reporting on agent productivity, CSAT scores, SLAs and more. Drive higher performance with data-driven decisions.
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Forbes Cloud 100 - The World’s Best Cloud Companies
Gartner Customers' Choice
G2Crowd Top 50 Fastest Growing Products
PCMAG Editor's Choice
PCI DSS Compliant
EU GDPR compliant
ISO 27001 Certified
The only visionary on the Gartner Magic Quadrant, 2020
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Forrester Total Economic Impact study of Freshdesk
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Meet our product expert for a personalized consultation
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At Freshworks, we do things differently. We know that transactions are short-lived, but the relationships we build are for life.
We will help you find and create customers for life, and we’d like you to be our customer for life.
Our products are easy to configure and just work! You don’t need an army of developers to maintain our platform. Innovative software that’s actually simple.
Our secure, cloud-hosted platform scales with you and is customizable to match your unique needs with 640+ integrations and open APIs.
You can count on us
We're not just another vendor. From transparent pricing to partnership at every step of your journey, we are invested in making your business successful.
See how the Freshworks Customer Service Platform helps you deliver customer delight at scale.
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