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Customers expect reliable service and effortless experiences. Future-proof your telecom customer service operations and deliver fast and consistent service with Freshdesk Omnichannel.
A fraction of your customers could want the ease of getting help right within your app, while the rest could prefer to speak to an agent over phone or drop an email. Deliver personalized, consistent customer service across all your customers’ preferred channels without breaking a sweat.
Explore omnichannel customer service
Deflect 60% up to customer conversations with AI and self service by providing 24x7 support and helping customers resolve problems on their own.
Explore Freddy, the AI-powered Omnibot
“PhonePe automates 60% of its queries to serve 150 million customers with Freshworks.”
“We needed a partner that would iterate fast with us, listen to the feedback, deliver the features that we need and constantly improve. Freshworks has proven to be such a partner.”
Empower agents to deliver assistance faster by getting the mundane and repetitive tasks out of their way. This goes a long way in increasing agent bandwidth without increasing headcount.
Explore workflow automations
Empower your contact center to collaborate seamlessly with other internal teams to close out customer issues faster. Use our native field service module to streamline on-site assistance.
Explore field service management
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The only visionary on the Gartner Magic Quadrant, 2020
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Forrester Total Economic Impact study of Freshdesk
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At Freshworks, we do things differently. We know that transactions are short-lived, but the relationships we build are for life.
We will help you find and create customers for life, and we’d like you to be our customer for life.
Our products are easy to configure and just work! You don’t need an army of developers to maintain our platform. Innovative software that’s actually simple.
Our secure, cloud-hosted platform scales with you and is customizable to match your unique needs with 640+ integrations and open APIs.
You can count on us
We're not just another vendor. From transparent pricing to partnership at every step of your journey, we are invested in making your business successful.
See how the Freshworks Customer Service Platform helps you deliver customer delight at scale.
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