Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
Your guests are treating themselves to a holiday or celebrating an anniversary.
Give them the experience they desire with the Freshworks Customer Service Platform.
Freshworks is the only “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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“With IntelliAssign, we can make sure that no advisor is overloaded. They're really appreciative of that because we don't want advisor burnout. We want them to be able to give time and attention to each and every customer.”
“Freshworks enables our agents to provide more contextual and personalized assistance.”
Your guests are on the move. Make it easy for them to seek help - from your mobile app, on the phone or on Facebook Messenger and Whatsapp. Unify all customer communications onto a single platform.
Explore omnichannel customer service
Customers hate having to repeat themselves. Equip your team with customer context and booking history to have delightful conversations and drive repeat business.
Explore the Freshworks Marketplace
“Our relationship with Freshworks is a partnership. This has allowed a seamless transition from our previous software, which was offering no business benefits.”
Technology Service Desk Manager
Don’t put your customers on hold. Deliver instant responses with AI and chatbots and make your customer service more efficient by automating routine queries.
Explore Freddy, the AI-powered Omnibot
Good service involves multiple teams and departments. Bring your customer service, operations, finance, and other teams on one platform to deliver speedy responses to your customers.
Explore contextual collaboration
"Freshworks is agile and flexible like us. I’m very happy with the decision we made to select Freshworks.”
Chief Customer Care Officer
You are in the business of experience. Your service needs continuous improvement to stay ahead of the competition. Unlock the power of customer feedback to find insights and improve your services.
Explore reports & analytics
Forbes Cloud 100 - The World’s Best Cloud Companies
Gartner Customers' Choice
G2Crowd Top 50 Fastest Growing Products
PCMag Editors' Choice
The only visionary on the Gartner Magic Quadrant, 2020
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Forrester Total Economic Impact study of Freshdesk
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Meet our product expert for a personalized consultation
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At Freshworks, we do things differently. We know that transactions are short-lived, but the relationships we build are for life.
We will help you find and create customers for life, and we’d like you to be our customer for life.
Our products are easy to configure and just work! You don’t need an army of developers to maintain our platform. Innovative software that’s actually simple.
Our secure, cloud-hosted platform scales with you and is customizable to match your unique needs with 640+ integrations and open APIs.
You can count on us
We're not just another vendor. From transparent pricing to partnership at every step of your journey, we are invested in making your business successful.
EU GDPR compliant
ISO 27001 Certified
SOC 2 Compliant
PCI DSS Compliant
See how the Freshworks Customer Service Platform helps you deliver customer delight at scale.
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