Be where your guests are

Your guests are on the move. Make it easy for them to seek help - from your mobile app, on the phone or on Facebook Messenger and Whatsapp. Unify all customer communications onto a single platform.

  • Integrate phone, live-chat, email, social, FB Messenger, Whatsapp and more
  • Use context and booking history to have relevant, personal conversations
  • Respond to queries faster with omnichannel queue management
Omnichannel customer service for travel and hospitality

Inspire loyalty with contextual engagement

Customers across all industries hate having to repeat themselves. Equip your team with customer context and booking history to have delightful conversations and drive repeat business.

  • Access customer profiles, booking history, and past conversations
  • Use customer data to prioritize queues and have contextual conversations
  • Resolve issues faster with the information at your fingertips
  • Optimize customer context by integrating with your business applications
Customer service platform to build customer loyalty in travel and hospitality

AI-powered travel agents

Don’t put your customers on hold. Deliver instant responses with AI and chatbots and make your customer service more efficient by automating routine queries.

  • Reduce ticket volumes by automating routine queries
  • Provide 24/7 support for instant responses with chatbots
  • Escalate complex queries from bots to live-agents
  • Identify purchase intent and convert service enquiries into leads
Instant, 24/7 customer service for travel and hospitality

Make customer service a team sport

Good service involves multiple teams and departments. Bring your customer service, operations, finance, and other teams on one platform to deliver speedy responses to your customers.

  • Resolve queries faster with contextual collaboration.
  • Share tasks across teams for increased efficiency
  • Bring third-party members into conversations.
Collaboration software for travel and hospitality customer service

Use data to improve the guest experience

You are in the business of experience. Your service needs continuous improvement to stay ahead of the competition. Unlock the power of customer feedback to find insights and improve your services.

  • Forecast volumes and spot trends to improve customer experience
  • Use real-time team dashboards to stay on top of your daily operations
  • Gather customer feedback to improve the guest experience
Customer service analytics for travel and hospitality

Top Rated Customer Service Platform

Learn more about Freshdesk

Unrivaled time-to-value

Our products are easy to configure and just work! You don’t need an army of developers to maintain our platform. Innovative software that’s actually simple.


Our secure, cloud-hosted platform scales with you and is customizable to match your unique needs with 640+ integrations and open APIs.

You can count on us

We're not just another vendor. From transparent pricing to partnership at every step of your journey, we are invested in making your business successful.

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