For your customers
For your employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
Odwiedzasz Freshdesk.com z Polski? Odwiedź naszą polską stronę internetową, aby zobaczyć istotne informacje o naszych produktach, cenach i wydarzeniach w Polsce!
Enrich your shopper’s digital experience by integrating WooCommerce with Freshdesk and provide them with instant, contextual support without having to constantly switch back and forth between tools.
Have a Freshdesk account already? Get WooCommerce for Freshdesk
With more businesses having moved to an online or hybrid model than ever, combining a modern, omnichannel support solution with your online store enables you to exceed customer expectations and increase brand loyalty. E-commerce or hybrid businesses can leverage the Freshdesk and WooCommerce integration to provide an experience that combines seamless e-store design with quick and contextual support.
Connect your WooCommerce store and action customer requests instantly, and with full access to account and order information within Freshdesk.
Here’s a look at the working and key features of this integration.
The integration helps customers quickly create tickets related to an order, and view a list of active tickets, directly on the “My Account” screen on WooCommerce. You can also create forum and solution center categories for each of your WooCommerce products for a better customer experience.
Enhance business operations by creating new tickets when viewing an order, as well as from a blog post comment, directly from the WordPress admin view. Organize your inventory better by connecting and synchronizing products with forum and solution categories within your Freshdesk interface.
Freshdesk contains multiple solution interfaces, including a ticketing system, discussion forums, and knowledgebase. The integration connects WooCommerce seamlessly with each such section, ensuring uninterrupted creation of forum and solution center categories, as well as helping your customers to create tickets without having to leave your store.
Let’s keep it simple: we want to be your friend.
At Freshworks, we do things differently. We know that transactions are short-lived,
but the relationships we build are for life.
We will help you find and create customers for life, and we’d like you to be our customer for life.
Sign up and start your 21-day free trial. No credit card required. No strings attached.
Sorry, our deep-dive didn’t help. Please try a different search term.