PERSONALIZZAZIONE HELPDESK
Fai lavorare il tuo helpdesk per te
Personalizza il tuo portale di assistenza e rendilo un’estensione del tuo brand. Definisci i flussi di lavoro adattandoli al modo di lavorare del tuo team.
Grazie alle ampie possibilità di personalizzazione di Freshdesk puoi creare un helpdesk perfetto per la tua azienda. Rifletti la tua identità di marca anche nel tuo portale di assistenza, ospitato su un apposito URL a tua scelta. Rendi più semplice per gli operatori risolvere i problemi, raccogliendo informazioni pertinenti dai clienti.
From changing the colors of the portal to match them with those on your site to changing the tabs visible to your customers, you can easily build a support portal that has the tone and appearance of your brand . With advanced HTML, Liquid and CSS customizations, you can define your customers' experience in every detail, right down to the buttons, tabs and everything else inside.
Collect complete information about the problem when customers contact you, using personalized feedback forms. You can use text fields to collect data that the customer can freely enter or dynamic drop-down menus to provide him with a list of options to choose from.
Decide what each operator of your team can see in the helpdesk with selective authorizations. With custom roles you can configure settings so your community managers only see the forums, while social networking teams focus on Twitter or Facebook messages.
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