Why you need a helpdesk software?

Customer happiness is essential for any business of any size to thrive. Achieving that is not a child’s play. It is very hard to ignore when a customer reaches out to you wanting to raise a complaint about your product or service. You need to address them in an efficient and timely manner and to do that you need the right helpdesk software.

What is a cloud helpdesk software?

Cloud helpdesk software is extremely easy to use and is hosted on the web, enabling helpdesk agents to resolve issues while on the move thanks to anytime, anywhere access - all you need is a web browser to access your helpdesk.

Traditional helpdesk vs cloud helpdesk software

Installing on-premise helpdesk solutions is a time-consuming process that requires the expertise of your internal IT teams and hosting partners. They usually end up being bloated and heavy, requiring dedicated resources just to troubleshoot and maintain the software.

Can cloud help desk software do all that?

Cloud helpdesk software comes complete with all the features that you can expect out of a typical help desk ticket management solution, such as robust ticket management, and a flexible knowledge base.

Helpdesk ticket management on the cloud

A good helpdesk ticket management system can be the difference between building a brand and being just another player. Cloud based helpdesk software lets you spend more time on productive activities.

Advantages of a cloud-based helpdesk

Maintaining your helpdesk can quickly spiral into hours of babysitting while patches and upgrades are implemented, but a cloud-based ticketing system completely eliminates this problem.

Cloud helpdesk software is nimble and doesn’t require complicated installation. As a result, you can benefit from a feature rich helpdesk solution that is always up-to-date with the latest capabilities and far cheaper than on-premise alternatives.

Why storing data in the cloud is better

Cloud helpdesks are hosted on remote servers that give your business the ability to handle fluctuating loads seamlessly. That means you’ll never have to worry about your support portals being overloaded during peak hours.

The biggest advantage of having your helpdesk ticket management system on the cloud is the data security and backup options it provides. Your data is perpetually backed up, and can be retrieved any time you want.

Freshdesk - your support help desk on the cloud

Freshdesk is the only cloud helpdesk software that gives you a combination of ease of use, full feature set and affordable pricing. Freshdesk has a complete feature set including social capabilities with Facebook and Twitter support. The integrations list includes services like Capsule CRM, Google Contacts, Google Analytics, Freshbooks, Harvest and JIRA.

All this plus Freshdesk’s phenomenal support makes for a helpdesk experience that is unparalleled, dependable and amazingly affordable.