Configure unique customer portals and business rules for different products with a global helpdesk software.
Customize everything from email notifications to knowledge base solutions based on the language preferences of your customers.
Enjoy the peace of mind that comes with knowing that your data is being protected by biometric locks and security protocols that are constantly being updated.
Manage and meet varied customer expectations by configuring different business rules for different products or locations using multiple SLA policies.
Using multiple time zones, configure practical working hours to accommodate the locations of your customer base as well as that of your support team.
Set up custom business hours based on a team’s shift or location and have timestamps displayed in the local time with Freshdesk’s multiple business hours.