Support multiple products

Configure unique customer portals and business rules for different products with a global helpdesk software.

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Provide multilingual support

Customize everything from email notifications to knowledge base solutions based on the language preferences of your customers.

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Secure your data

Enjoy the peace of mind that comes with knowing that your data is being protected by biometric locks and security protocols that are constantly being updated.

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Use your helpdesk to its full potential

Set customer expectations

Manage and meet varied customer expectations by configuring different business rules for different products or locations using multiple SLA policies.

Support across time zones

Using multiple time zones, configure practical working hours to accommodate the locations of your customer base as well as that of your support team.

Configure multiple business hours

Set up custom business hours based on a team’s shift or location and have timestamps displayed in the local time with Freshdesk’s multiple business hours.