Use your helpdesk to its full potential
Set customer expectations
Manage and meet varied customer expectations by configuring different business rules for different products or locations using multiple SLA policies.
Support across time zones
Using multiple time zones, configure practical working hours to accommodate the locations of your customer base as well as that of your support team.
Configure multiple business hours
Set up custom business hours based on a team’s shift or location and have timestamps displayed in the local time with Freshdesk’s multiple business hours.