Creating a great FAQ Page
Once you understand the difference between a knowledge base and an FAQ page, you're set to create one. You may choose from a myriad of options on how you make your FAQs available to your existing users or potential customers but first answer some questions yourself. Would it be easy to spot the FAQ section at the top of the page? Should you add search functionality to facilitate user experience? Would your users find it easier to scroll through questions from a dropdown menu? Don't you worry, we are here to help you get inspired with a few examples by some of our customers.
5 FAQ Page examples and templates you don’t want to miss
(1) HP
Hewlett Packard or HP, the global information technology enterprise has found a way to keep its customers free of worries around hardware, software, or any service issues.
From a search bar that gives you the freedom to type in a question and get an answer to the finely categorized sections, HP Support Portal offers you all the possible resources, you might need. You simply get to the Support Portal only to find clickable links that redirect you to a page that highlights not just frequently asked questions but useful links, training materials, news, and updates.
(2) Linnworks
Linnworks, an eCommerce platform helps online retailers connect, manage and automate key processes, reduce the cost of operation, and power businesses to sell no matter where their customers are. Linnworks understands that FAQs might not be enough to support online retailers. From the seamless navigation through support articles and common questions, the retailers can find solutions to their business queries through webinars available on their support portal.
For any follow-up questions their customers might have, resources are documented under different categories. You click on the relevant category and you're redirected to a separate page that encompasses all the steps you need to take to activate the particular service/ feature. Talk about a comprehensive knowledge base and not just an FAQ page, Linnworks has got you covered.
(3) Hired
Hired, the AI-driven marketplace is here to offer employers and prospective employees absolutely every service they might need on their journey to hiring and getting hired.
Right from getting started with their profile on the portal to tips and tricks around securing the job offer, no matter what your role is during the hiring cycle, Hired acknowledges the fact that different sides of the table deserve different solutions. The support portal allows employers and candidates to get access to different FAQ pages. How cool is that! Of course, if you have a general question, you're a search away from your answer.
(4) Chargebee
Chargebee, a subscription billing and revenue management platform vouches to make customer journeys and transactions as seamless as possible. Community forums are the advanced 'type' of knowledge base where the questions are asked and answered by customers. With an active community forum, Chargebee customers are just a click away from answers to all their questions. In case they find themselves lost in the community and cannot seem to find answers, there's no waiting, they just need to start a new topic of discussion, login to the support portal, and be heard.
As you make your way down the homepage, Chargebee offers you assistance via Support portals and FAQ pages, leading the conversation to carefully identified questions that might reinstate your faith in the revenue management platform. With an AI-powered chatbot waiting to serve you as soon as you land on the FAQ page, you have nothing to worry about.
(5) Disney+Hotstar
Disney+Hotstar, the trending OTT platform, has been winning hearts by simplifying customer journeys and recommending the best of what they need.
Hotstar doesn't just suggest you trending content that might want to binge-watch but the top queries that you might want answers to. With a user-friendly support portal that not only assists you in finding answers to your queries but also gives you an overview of what you might find useful by categorizing its frequently asked questions under top categories that include subscription details and supported devices to the latest offers. Got an error code flashing across your device screen? Just type in the code and your solution would present itself. It's that easy!
Now that we have you inspired, you may want to put on your thinking hat to select the right template for your FAQ Page. You can choose to have the search bar to have customers type in questions and be redirected to answers to related questions instantly OR you may have the FAQs as a header on your primary navigation bar, making it easily accessible for your website visitors. How about deploying the FAQ section at the bottom of the page, where your users can scroll down to find additional resources as well.