Facilitate focus and efficiency in support
Use Scenarios to execute multiple actions on tickets with a single click.
See notifications for all relevant helpdesk activity within your helpdesk.
Search your helpdesk and filter out results by agent, group, status or priority.
Reward the best agents
Set up scoring mechanisms, quests and leaderboards to gamify customer support.
Read updated versions of tickets and receive alerts regarding changes before you send replies.
Custom ticket view
Save custom ticket views to get a clear picture of which tickets you need to work on.