Customer support made more mobile
View tickets that are pending, overdue, or unassigned on a single dashboard, and use filters to customize which tickets you see.
Share tickets instantly
Share tickets to other tools such as Trello, Asana or Hangouts right from your phone using the options available in the ticket menu.
Agent collision alerts
Avoid conflicts and multiple responses by receiving warnings when someone else is working on the same ticket as you are.
Access customer information
Check and edit information about your customers - including location, phone numbers and notes - to get better context as you’re working on tickets.
Record time entries, access timesheets, mark billable hours and keep track of the work you do from your phone.
Email Customers Proactively
Communicate solutions to customers or share information proactively to avoid tickets via the “New Email” feature.