The guide you need to grow your support
What are the skills that separate a good agent from the bad ones? How do you separate a good manager from good agent? This section tells you how to hire better agents.
What makes a support experience memorable? How do you train agents to create such experiences consistently? This section will help you train agents better.
Over 75% of respondents in a Forrester survey just want DIY tutorials and the freedom to fix problems themselves. So how do you build a good knowledge base? This section on self-service will get you started.