Overview

Have you been looking at your support metrics and thinking, ‘Oh, these numbers look great, my business is doing fine!’
Maybe you are, but all data become meaningful only when you know how you are doing and how you stack up against your peers. That’s why we created the customer happiness benchmark report. This report has everything you need to scale your customer support strategy. You can discover opportunities to make customer support a game changer for your business

• Using Benchmark data across industries and countries
• Learning trends and patterns, metrics and customer behavior cues
• How being a Freshdesk power user can up your support game