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Choosing the right helpdesk software for your team can be a path so perilous that even Hercules’ labours pale in comparison. But the truth is, if you have the right information, it doesn’t have to be that hard.

In this whitepaper, we discuss some of the core things you should know when you shop for a helpdesk solution like:

  • Why you need support software and why you need just one tool
  • The advantages of hosted helpdesks over on-premise software
  • A feature list to help make that shopping experience a little less painful
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