Why choose Freshdesk over Zendesk?

Effortless service across all channels

Deliver seamless customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view.

Faster customer resolution at a lesser cost

Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength.

Advanced analytics and custom reports

Use custom analytics and reports to identify problems before they escalate, keep track of team metrics, and ensure you're on top of your CSAT goals.

Seamless self-service powered by AI

Offer instant resolutions to your customers with AI-powered chatbots and automatically suggest relevant solutions to both agents and customers.

Easier online collaboration and teamwork

Make collaboration easier with features like Agent Collision Detection, Shared Ownership, In-app collaboration, etc., and solve customer queries faster as a team.

Provide world-class support without breaking your bank

Criteria
Freshdesk
Zendesk
Freemium Option
Lowest Plan on Omnichannel

$29/agent/month

$49/agent/month

Highest Plan on Omnichannel

$99/agent/month

$215/agent/month

Data as of August 2021

Interested in evaluating Freshdesk? Check out our 100% transparent pricing plans

Trusted by 50,000+ businesses worldwide