Bring a patient-centric perspective to your customer service

Prevent lapses and inefficiencies in patient engagement with intuitive ticketing, automation, and self-service. 

Bring a patient-centric perspective to your customer service

Prevent lapses and inefficiencies in patient engagement with intuitive ticketing, automation, and self-service. 

Be more patient-friendly

Engage with patients on their preferred channels including email, phone, live chat, and mobile-first messaging apps such as WhatsApp and Apple Messenger.

Offer contextual help

Stop asking patients to share information repeatedly by enabling easy access to their conversation history, appointments, medical records, and treatment notes.

Provide instant solutions, 24/7

Enable patients to book, cancel or reschedule appointments, fill questionnaires, and get information about doctor availability instantly by launching AI-enabled chatbots.

Communicate proactively

Minimize no-shows and doctor wait-times by proactively providing appointment confirmations, instructions, and reminders about upcoming events via email.

Optimize for speed and accuracy

Automatically connect patients to the right employees, initiate billing or insurance processes, and follow up with patients using powerful workflow automations.

Interested in evaluating Freshdesk? Check out our 100% transparent pricing plans

Happy patients are likely to return to the same doctors, clinics and facilities

Deliver better customer service

Freshdesk is going to be your partner, not just a vendor.

Transparent pricing

What you see is what you get. No hidden charges or under-the-belt add-ons.

Robust integrations

Extend your capabilities with 650+ one-click integrations from our marketplace.

Support at every step

Our team of experts are available to help you around the clock.

Deploy in minutes, not months

Go live in no time with our intuitive in-built onboarding process.

Perfect for flexible workforces

Freshdesk can be scaled up or down based on your business needs.

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