Here's why customers switch from Zendesk to Freshdesk


Freshdesk is rated higher than Zendesk by users worldwide

Platform
Gartner
4.5
4.5
4.3
4.3
G2 Crowd
4.4
4.4
4.2
4.2
Capterra
4.5
4.5
4.3
4.3
Software Advice
4.5
4.5
4.3
4.3
GetApp
4.5
4.5
4.4
4.4

Data as of June 2021

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Criteria
Freshdesk
Zendesk
Freemium Option
Lowest Plan on Omnichannel

$29/agent/month

$49/agent/month

Highest Plan on Omnichannel

$99/agent/month

$215/agent/month

Data as of August 2021

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