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Criteria
Freshdesk dew
Ease of use
8.8
8.6
Ease of setup
8.6
8.2
Ease of admin
8.7
8.3
Quality of support
8.9
8.4
Ease of doing business with
8.8
8.4
Product direction (% positive)
8.7
7.8

Source: G2 Crowd as of June 2021

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Platform
Freshdesk dew
Gartner
4.5
4.5
4.3
4.3
G2 Crowd
4.4
4.4
4.2
4.2
Capterra
4.5
4.5
4.3
4.3
Software Advice
4.5
4.5
4.3
4.3
GetApp
4.5
4.5
4.4
4.4

Data as of June 2021

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