Here's why customers switch from Zendesk to Freshdesk


Provide world-class support without breaking your bank

Criteria
Freshdesk
Zendesk
Freemium Option
Lowest Plan on Omnichannel

$29/agent/month

$49/agent/month

Highest Plan on Omnichannel

$99/agent/month

$215/agent/month

Data as of August 2021

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Freshdesk is rated higher than Zendesk by users worldwide

Platform
Gartner
4.5
4.5
4.3
4.3
G2 Crowd
4.4
4.4
4.2
4.2
Capterra
4.5
4.5
4.3
4.3
Software Advice
4.5
4.5
4.3
4.3
GetApp
4.5
4.5
4.4
4.4

Data as of June 2021

Customer delight, made super easy!

Offer seamless support on phone, chat, WhatsApp, social media, or any other support channel with Freshdesk.

Customer delight, made super easy!

Offer seamless support on phone, chat, WhatsApp, social media, or any other support channel with Freshdesk.

Engage on any channel

A unified interface lets your team easily switch between any channel to engage with your customers.

Reduce your admin effort

The centralized admin experience lets you seamlessly manage, orchestrate, and analyze support across all of your channels.

Boost efficiency with AI

Our no-code bot builder lets you deploy powerful bots that delight customers and reduce your team's workload.

Trusted by 50,000++ businesses

try out freshdesk today
Interested in evaluating Freshdesk? Check out our 100% transparent pricing plans

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