Provide unparalleled customer service with the best Omnichannel helpdesk

Support across all channels

Choose a helpdesk that is built to solve for the unique challenges businesses face while offering omnichannel support.

Faster Resolution with AI

Offer quick resolution to all your customers across all the channels with the help of our advanced AI system. 

Context across every touchpoint

Get all the information about your customers' journey across multiple channels, on one screen. No more switching tabs for information.

Let Omniroute do the heavy lifting

With Omniroute automatically assign phone calls, chat messages, and tickets to the right agents in your team, intelligently and effortlessly.

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Everything you need to provide seamless customer service

Everything you need to provide seamless customer service

Be where your customers are

Engage in context-rich conversations on email, chat, phone, web, and social media right from a single platform from wherever you are - all you need is a laptop or a cellphone.

Automate your workflows

Let Freshdesk's automations take care of your support operations so you can spend more time delivering memorable customer service.

Offer self-service

Build a knowledge base and set up bots and help widgets to help your customers and agents find answers instantly.

Gather important insights

Track team performance, measure customer satisfaction, and identify bottlenecks using customizable dashboards and reports.

Here's why businesses prefer Freshdesk

Easy to set up

Freshdesk’s intuitive onboarding process allows your team to continue supporting your customers without requiring excessive hand-holding.

Simple and intuitive UI

With an intuitive UI that has been designed to boost agent productivity, Freshdesk makes it easy for your team to provide support with no distractions.

Transparent pricing

Find the right plan for your team’s needs with zero hidden charges or under-the-belt add-ons.

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Rated best in the industry by experts

Trusted by 40,000+ customers worldwide

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