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Be where your customers are 

Provide personalized customer support on email, chat, phone, and social media right from a single platform from wherever you are - all you need is a laptop or a cellphone.

Offer self-service

Publish a branded FAQ portal, set up bots and help widgets to help your customers and agents find answers instantly. 


Gather insights effortlessly

Keep tabs on team workload and performance with custom reports and dashboards that capture data in real-time.

Freshdesk is designed to boost agent-productivity

Context-rich conversations

Convert customer issues from all channels into trackable tickets that you can resolve quicly.

Effortless collaboration

Enable 1:1 or group discussions to collaborate within your team or across other teams.

Customizable reports

Customize and build your reports in the way you want them — with absolutely no coding and minimal effort.

Here’s why businesses choose Freshdesk

Easy to set up

Freshdesk’s intuitive onboarding process allows your team to continue supporting your customers without requiring excessive hand-holding.

Simple and intuitive UI

With an intuitive UI that has been designed to boost agent productivity, Freshdesk makes it easy for your team to provide support with no distractions.

Transparent pricing

Find the right plan for your team’s needs with zero hidden charges or under-the-belt add-ons.

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Rated best in the industry by experts

Trusted by over 40,000 customers worldwide

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