Customer support software that helps you deliver moments of wow

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Move to an omnichannel helpdesk 

Upgrade from your email inbox and extend your support across web, email, chat, phone and social. Start providing personalized support with complete customer context and history.

Never miss a customer conversation

Stay on top of every conversation with intelligent routing, SLA management and powerful reports.

Provide delightful self-service experiences

Help your customers find answers on their own and reduce ticket volumes with a customizable self-service portal and community forums. 

 

Designed to improve agent productivity

Omnichannel Helpdesk

Convert queries from any channels into a ticket to track and resolve issues faster.

Service Level Agreements

Set up SLA's and business hours specific to your business to set the right expectations with the customers

Self Service Portal

More reasons to choose Freshdesk

Multi-product Support

Gift your support team the flexibility to manage multiple brands and mailboxes from a single account.

Advanced Reporting

Use Freshdesk’s built-in reports to track team performance, customer satisfaction and identify your biggest bottlenecks.

Data Security

Our accounts come with custom SSL certificates and you can enable single sign-on script to authenticate agents and users.

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