Freshdesk

10% OFF  

on all Freshdesk plans, starting from $15/agent/month/billed annually.

10% OFF

on all Freshdesk plans, starting from €15/agent/month/billed annually

10% OFF

on all Freshdesk plans, starting from R229/agent/month/billed annually

10% OFF

on all Freshdesk plans, starting from £11/agent/month/billed annually

10% OFF

on all Freshdesk plans, starting from ₹999/agent/month/billed annually

10% OFF

on all Freshdesk plans, starting from A$24/agent/month/billed annually

Most popular amongst small and medium businesses.

Track, prioritize, and manage customer requests effortlessly and create better customer experiences.

Email & Social Ticketing Track and manage all your email interactions across multiple mailboxes using Freshdesk.

Knowledge Base Launch a branded knowledge base with help-guides and FAQs to help customers help themselves.

Automations Automate key workflows such as assigning, prioritizing, and escalating tickets.

SLA Management Set expectations with customers and agents on when an issue should be responded to and resolved using SLAs.

Business Hours Define the working hours of your support team so SLA due by time is calculated based on business hours and not calendar hours.

Collision Detection Know who else is looking at the same ticket as you and who is typing out a reply to the ticket.

Ticket Trend Report Get an in-depth analysis of the tickets that were created, resolved, or were left unresolved over time.

Marketplace Apps 650+ integrations with popular tools like Salesforce, Jira, Slack, Google Apps

Data Center Location Choose the location of the data center in which you want your data to be hosted.

Helpdesk Report Stay on top of key support metrics, and get breakdowns based on various properties.

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Freshdesk Omnichannel

10% OFF on annual pricing starting from $79/agent/month

10% OFF on Annual pricing starting from €79/agent/month

10% OFF on Annual pricing starting from R1,199/agent/month

10% OFF on Annual pricing starting from £59/agent/month

10% OFF on Annual pricing starting from ₹5,699/agent/month

10% OFF on Annual pricing starting from A$115/agent/month

Used by 2X more businesses in the last 6 months.

Manage customer service across email, phone, chat, social media, and messaging apps right from a single view.

Email, Social, Chat, Phone Channels

Custom Reports Create powerful ticketing and call reports unique to your business and draw deeper insights from your support data.

Omnichannel Customer Timeline Get a timeline of a customer’s past interactions with your team across channels to get instant context on a customer’s problem

Omniroute™ Manage workload for your teams across multiple support channels, all in one place.

Omnibots Automate responses to customer queries on chat, email and phone channel

Speech-enabled IVR Enable customers to connect with your agents through voice commands with a speech-enabled IVR system.

Co-browsing Provide customer support on a personalized level with screen sharing and audio chat.

Multilingual Support Support customers globally by creating solution articles in multiple languages, to be shown on your customer portal or chat widget.

Abandoned Call Metrics Track all abandoned calls and optimize your IVR menu.

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Freddy Self-service

10% OFF on annual pricing starting from $100 for 1000 Freddy sessions

10% OFF on Annual pricing starting from ₹7200 for 1000 Freddy sessions/month

10% OFF on Annual pricing starting from €100 for 1000 Freddy sessions/month

10% OFF on Annual pricing starting from R1500 for 1000 Freddy sessions/month

10% OFF on Annual pricing starting from £75 for 1000 Freddy sessions/month

10% OFF on Annual pricing starting from A$145 for 1000 Freddy sessions/month

Used by hundreds of businesses including notable brands like PhonePe.

Deploy AI-enabled chatbots, and automate resolutions to frequent customer queries.

Chatbot Builder Build chatbots using the no-code GUI builder by defining answers and conditional flows unique to every use-case in your business.

Rich media interactions Set up rich interactions like carousels, calendars, etc. for your customers to converse with ease.

WhatsApp Business Integration Offer instant support by deploying your bot inside your WhatsApp business account.

Analytics Create powerful reports with attributes and visualizations unique to your business and draw deeper insights from your support data.

API Connectors Fetch or push information by integrating your bot with your favorite apps and tools.

Custom CSS & JS Customize the look and feel of your chatbot widget to suit your branding, use custom JS to bring in HTML pages inside the widget.

Facebook Messenger Integration Offer instant support by deploying your bot inside your FB Messenger account.

Bot Activities Monitor bot activities easily and always stay updated on what’s happening in every conversation.

Intent Detection Train your bot to capture intent and provide relevant answers at all times.

Custom Params Pass information about the customer and conversation to the bot to provide contextual support.

Multilingual Bots Set up your bot in multiple languages to support your global customer base.

Agent Handover Have your bot transfer conversations to your agents seamlessly, whenever necessary.

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Field Service Management

10% OFF on annual pricing starting from $29/field technician/month

10% OFF on Annual pricing starting from €29/field employee/month

10% OFF on Annual pricing starting from R435/field employee/month

10% OFF on Annual pricing starting from £22/field employee/month

10% OFF on Annual pricing starting from ₹1,999/field employee/month

10% OFF on Annual pricing starting from A$42/field employee/month

Comes with best-in-class mobile app capabilities to help field technicians on the go.

Stay on top of all field service tasks, and enable field agents to easily assist customers.

Scheduling Dashboard

Time Tracking

Map View

Offline Availability

iOS and Android Apps

Analytics

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Disclaimer: This offer is valid only for the annual subscription, which already comes with a 20% discount on the monthly pricing. The 10% anniversary offer will be applied on top of the annual subscription discount. Offer valid till 13th November 2020. Only small businesses that fall within the 1-250 employees category are eligible for this offer.

Why Freshdesk

Quick time to value 

Go live in days, not months with our intuitive onboarding process.

Fast and flexible

Customize Freshdesk to your changing business needs without any tech dependencies.

User-friendly UI

Freshdesk is designed keeping agent productivity in mind making the UI clean and elegant.

650+ integrations

Integrate everything your support team needs into your helpdesk - from payment management to ERO

Effortless remote support

Freshdesk allows your team to hold conversations from wherever you are 

Intelligent automations

Cut down on repetitive tasks by automating the process of ticket assignment

                            Rated the best, by users worldwide                    

Trusted by over 40,000 customers worldwide

Disclaimer:  This offer is valid only for the annual subscription, which already comes with a 20% discount on the monthly pricing. The 10% anniversary offer will be applied on top of the annual subscription discount. Offer valid till 13th November 2020. Only small businesses that fall within the 1-250 employees category are eligible for this offer.

Join 40,000+ businesses in delivering stellar customer service