What do Australian customers really want?

Did you know that 49% of australian consumers have walked away from brands after just one bad support experience?

Omnichannel helpdesk

60% of customers prefer brands that offer customer support across multiple channels (email, chat, phone, social, etc).

Quicker resolution

52% of customers believe it's acceptable to wait between 1-5 mins to speak to a support agent for quicker resolution.

Proactive support experience

60% of Australian customers prefer brands that offer proactive service instead of just reactive support.

Customer delight, made super easy!

Freshdesk is ready-to-go in seconds. Scales with your business. 24/7 support for all plans.

Provide omnichannel support

Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view.

Faster resolution at a lesser cost

Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent headcount or support budgets.

Stay on top of your CSAT goals

Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals.

Trusted by 2000+ paying customers in Australia

And by 50,000+ customers worldwide

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