Convert service center into a profit center

Offer help, share offers and discount codes to the right shoppers at the right time to reduce cart abandonment and convert browsers to buyers.

Connect with shoppers on multiple channels

Message customers on multiple channels like web, mobile, WhatsApp, Facebook Messenger, etc - all in a single Inbox to provide convenient customer service.

Reduce upto 48% of incoming queries

Use FAQs and bots to help customers find answers to questions around “Delivery status”, “Returns and Refunds” by themselves without any human interactions.

Upgrade to a truly omnichannel experience

Deliver seamless customer service by integrating digital and traditional channels together. Increase your team’s efficiency by unifying all channels in one place, help customers irrespective of the channels they initiate contact from and scale customer service while optimizing ROI.

 

Learn more about Omnichannel→ 

Enhance your support ops with Freshdesk

Personalize service at scale

Retain context on-demand by viewing order information from within the Inbox

Connect multiple Shopify apps

Integrate tools like Klaviyo, Stripe, Mailchimp and many more!

Improve Agent productivity

Create rules to auto-assign and triage conversations depending on the right teams

Measure and optimize

Derive insights from user touchpoints and make business-critical decisions

Secure your data

Use a robust and secure software that’s GDPR compliant

Powering Merchants of all sizes