Freshdesk vs Gorgias

With Freshdesk, you get everything that Gorgias has plus so much more for a much lesser price!

Function
Freshdesk dew
Starting Price

$15/month for unlimited tickets

$60/month for 350 monthly tickets

Multi-Channel Communication

Automatic Lead Distribution

CRM Integration

Call Monitoring, Recording & Routing

Gamification

IT Asset Management

Knowledge Base Management

Self Service Portal

SSL Security

Data from GetApp as of 2021

Boost your team's productivity by 10x

Create an extensive knowledge base to aid self-service

Set up a knowledge base with FAQs, and articles so that your customers can look for information even before they get in touch with. Use your community forums to make announcements about coupon codes, upcoming offers etc.

Collaborate seamlessly across your organization

Work together with you team members across your organization and to provide quick answers to customers. Use Team huddle in Freshdesk to chat with teammates right inside a ticket. Highlight and share details in a ticket for more context.

Optimize your team's performance with reports

As a support team in an e-commerce company you would need to keep track of specific metrics like First response time, Average resolution time, etc. With custom insights in Freshdesk, you can get these numbers near to real-time without having to wade through the bulk of the data.

Here's how Freshdesk has helped leading ecommerce brands

We've got everything an ecommerce help desk needs

Answer all customer queries from a single place

Use Freshdesk to manage customer conversations better and solve customer problems faster.

 

You can streamline all queries into a single inbox. Eliminate delayed responses and stay on top of requests, including social channels, be it the messages from Facebook or tweets from Twitter.

Use AI to figure out which tweets to prioritize

As a support agent, it can be overwhelming to go through all the tweets and filter out the messages asking for support and respond to them.

 

Using Social Signals, you can automatically figure out which tweets to prioritize. It goes through all the tweets and converts actionable tweets into tickets so that agents can respond immediately.

Automate routine follow ups with customers

Use automations to categorize and prioritize all your support tickets.

 

With Freshdesk’s powerful automations you can automatically send out notifications, manage ticket statuses, proactively prevent customer frustration, and more. For eg, you can automatically email the customer if they've not acknowledged your response for more than a day.

TRY FRESHDESK FOR FREE

 

Built for easy ecommerce intergrations

Well, don’t just take our word for it...

Hear it from our ecommerce customers

Interested in evaluating Freshdesk? Check out our 100% transparent pricing plans

Recommended by leading industry experts

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