Freshdesk vs HappyFox

Function
Freshdesk dew
Starting Price

$0 for unlimited agents (Sprout Plan)

$29/month/user

Network Monitoring

Yes

No

Performance Metrics

Yes

No

Feedback Management

Yes

No

Gamification

Yes

No

Real Time Monitoring

Yes

No

Customer Activity Reporting

Yes

No

Single Sign On

Yes

No

SLA Management

Yes

No

SSL Security

Yes

No

Data from GetApp as of 2021

CREATE YOUR FREE ACCOUNT

Meet customers right where they are!

Offer seamless support on phone, chat, WhatsApp, social media, or any other support channel with Freshdesk Omnichannel.

Meet customers right where they are!

Offer seamless support on phone, chat, WhatsApp, social media, or any other support channel with Freshdesk Omnichannel.

Engage on any channel

A unified interface lets your team easily switch between any channel to engage with your customers.

Reduce your admin effort

The centralized admin experience lets you seamlessly manage, orchestrate, and analyze support across all of your channels.

Boost efficiency with AI

Our no-code bot builder lets you deploy powerful bots that delight customers and reduce your team's workload.

START FREE TRIAL

 

The sad customers of HappyFox

Choose Freshdesk, a help desk that won't let you down.


Recommended by leading industry experts

Trusted by 40,000+ customers worldswide

Not so happy about HappyFox's hidden pricing?

Check out Freshdesk’s transparent pricing and choose a plan that suits your business.

Sprout

For getting started

FREE

UNLIMITED agents

start trial
  • Email & Social Ticketing Convert all email and social media queries from your customers into tickets and track, prioritize, and reply to them using Freshdesk.
  • Ticket Dispatch Categorize, prioritize, and route tickets to the right teams by creating your own business rules.
  • Knowledge Base Enable customers to help themselves by leveraging the power of Freshdesk’s advanced knowledge base.
  • Ticket Trend Report Analyze the trend of tickets your team receives and resolves in a day and stay on top of your backlog tickets by allocating resources at the right time.
  • Datacenter Location Choose the location of the data center in which you want your data to be securely hosted.

View details

Hide details

Blossom

For standard support

$ 15

/agent/month, billed annually

$

/agent/month, billed monthly

start trial

Everything in Sprout and…

  • Automations Automate follow-ups, escalations, and other tasks using specific time and event-based triggers to perform any action of your choice.
  • Collision Detection Know when another agent is viewing/replying to a ticket and avoid duplicating each other’s effort.
  • Marketplace Apps Get access to hundreds of apps and extend the capabilities of your helpdesk, with the Freshworks Marketplace.
  • Helpdesk Report Get an overview of your Freshdesk account and all the important metrics associated with your helpdesk’s performance.
  • SLA Management Set the right expectations with customers and agents on the response and resolution timeframes for every ticket in your helpdesk.
  • Business Hours Define your business hours upfront and make sure that your SLAs don't get violated when your agents aren't at work.

View details

Hide details

Garden

For getting efficient

$ 35

/agent/month, billed annually

$

/agent/month, billed monthly

start trial

Everything in Blossom and…

  • Time Tracking Invoice customers by keeping track of the time your team spends on customer support.
  • CSAT Surveys Measure the quality of your customer service by sending out well-crafted customer satisfaction surveys.
  • Performance Reports Get a summary of how your agents & groups have performed with respect to various support parameters in a specified time period.
  • Multilingual Knowledge Base Create knowledge base articles in multiple languages in a single portal to support your global customer base.
  • Custom Apps Create and install custom apps to extend the capabilities of your Freshdesk.

View details

Hide details

EstatePopular

For stellar performance

$ 49

/agent/month, billed annually

$

/agent/month, billed monthly

start trial

Everything in Garden and…

  • Round-robin Routing Assign tickets to all the available agents in a group in a circular fashion.
  • Custom Roles Restrict and provide fine-grained levels of access to agents in your Freshdesk.
  • Portal Rebrand Change the entire look, feel, and functionality of your customer portal to suit your brand.
  • Custom Reports and Dashboards Create powerful reports and dashboards unique to your business and draw deeper insights from your Freshdesk data.
  • Customer Segments Categorize your customers based on their profiles to provide personalized support.
  • Versioning in Knowledge Base Edit, restore, and manage versions of your knowledge base articles with ease.
  • Multiple Products Manage support for all your products from one Freshdesk account by setting up separate support portals for each of them.
  • Dynamic ticket forms Set up dynamic sections to improve the structure of your ticket form to cater to all your use-cases

View details

Hide details

Forest

Perfect for enterprises

$ 99

/agent/month, billed annually

$

/agent/month, billed monthly

start trial

Everything in Estate and…

  • Skill-based Routing Match tickets to the agent most proficient in handling specific types of issues within the group.
  • Sandbox Create a secure test environment to try new features and settings in Freshdesk without impacting agents or customers.
  • Audit Log Monitor helpdesk changes easily and always stay updated on what’s happening in your helpdesk.
  • Knowledge Base Approval Workflow Track, review, approve, and publish knowledge base articles.
  • Agent Shifts Manage your global team's schedules and availabilities across different time zones in one place, to ensure that no customer goes unanswered. beta
  • IP Whitelisting Increase helpdesk security by allowing certain IP addresses to access your portal.
  • Agent Scripts Guide agents through pre-configured steps to help resolve customer queries faster. Freddy
  • Email Bot Automatically responds to tickets with solution articles. Includes 3000 Freddy sessions/month for FREE. For extra sessions, purchase 1000 sessions for $100 freddy
  • Auto-triage Automatically predict basic ticket fields like the Type, Priority & Group. freddy
  • Article Suggester Let Freddy suggest solution articles to your agents to help them respond to email tickets. freddy
  • HIPAA Compliance Protect your customers’ sensitive healthcare data from cyber attacks.

View details

Hide details

Estate OmnichannelPopular

For stellar performance

$ 79

/agent/month, billed annually

$

/agent/month, billed monthly
Start trial

Everything in Estate of Freshdesk, Freshchat, Freshcaller and more.

  • Email, social, chat, phone channels
  • Messaging Message your customers on apps they use daily, such as WhatsApp, Apple Business Chat, Facebook Messenger from a single platform. add-on
  • Omnichannel Customer Timeline Get a timeline of a customer’s past interactions with your team across channels to get instant context on a customer’s problem
  • Roles and permissions Provide or restrict access to your agents at granular levels.
  • Custom reports Create powerful ticketing and call reports unique to your business and draw deeper insights from your support data.
  • Co-browsing Provide customer support on a personalized level with screen sharing and audio chat.
  • Multilingual support Support customers globally by creating solution articles in multiple languages, to be shown on your customer portal or chat widget.

View details

Hide details

Forest Omnichannel

Perfect for enterprises

$ 139

/agent/month, billed annually

$

/agent/month, billed monthly
start trial

Everything in Forest of Freshdesk, Freshchat, Freshcaller and more.

  • Agent Scripts Guide agents through pre-configured steps to help resolve customer queries faster. freddy
  • Email Bot Automatically responds to tickets with relevant solution articles. freddy
  • Auto-triage Automatically predict ticket fields like the Type, Priority & Group. freddy
  • Omniroute™ Manage workload for your teams across multiple support channels, all in one place.
  • Chatbot for Answers & Flows Build your own chatbots to answer questions and guide customers through troubleshooting steps for quicker resolutions Freddy
  • Voice bot Train the bot with Q&A sets, and deploy on the phone channel. Beta
  • Speech-enabled IVR Enable customers to connect with your agents through voice commands with a speech-enabled IVR system. freddy
  • Abandoned call metrics Track all abandoned calls and optimize your IVR menu.
  • IP Whitelisting Increase security by allowing certain IP addresses to access your support across channels.
  • Includes 6000 Freddy sessions/month For extra sessions, purchase 1000 sessions for $100 Freddy

View details

Hide details

SIGN UP NOW

Information Security Compliance Certifications