Freshdesk vs HappyFox

Function
Starting Price

$0 for unlimited agents (Sprout Plan)

$29/month/user

Network Monitoring

Yes

No

Performance Metrics

Yes

No

Feedback Management

Yes

No

Gamification

Yes

No

Real Time Monitoring

Yes

No

Customer Activity Reporting

Yes

No

Single Sign On

Yes

No

SLA Management

Yes

No

SSL Security

Yes

No

Data from GetApp as of 2021

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Meet customers right where they are!

Offer seamless support on phone, chat, WhatsApp, social media, or any other support channel with Freshdesk Omnichannel.

Meet customers right where they are!

Offer seamless support on phone, chat, WhatsApp, social media, or any other support channel with Freshdesk Omnichannel.

Engage on any channel

A unified interface lets your team easily switch between any channel to engage with your customers.

Reduce your admin effort

The centralized admin experience lets you seamlessly manage, orchestrate, and analyze support across all of your channels.

Boost efficiency with AI

Our no-code bot builder lets you deploy powerful bots that delight customers and reduce your team's workload.

START FREE TRIAL

 

The sad customers of HappyFox

Choose Freshdesk, a help desk that won't let you down.


Recommended by leading industry experts

Trusted by 50,000++ customers worldswide

Not so happy about HappyFox's hidden pricing?

Check out Freshdesk’s transparent pricing and choose a plan that suits your business.

Support Desk combines best-in-class ticketing, self-service, and reporting.

Free

For getting started

$0

UNLIMITED agents

 

 

€0

UNLIMITED agents

 

 

£0

UNLIMITED agents

 

 

₹0

UNLIMITED agents

 

 

A$0

UNLIMITED agents

 

 

  • Email & Social Ticketing Convert all email and social media queries from your customers into tickets and track, prioritize, and reply to them using Freshdesk.
  • Ticket Dispatch Categorize, prioritize, and route tickets to the right teams by creating your own business rules.
  • Knowledge Base Enable customers to help themselves by leveraging the power of Freshdesk’s advanced knowledge base.
  • Ticket Trend Report Analyze the trend of tickets your team receives and resolves in a day and stay on top of your backlog tickets by allocating resources at the right time.
  • Datacenter Location Choose the location of the data center in which you want your data to be securely hosted.
  • Team collaboration

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Growth

For fast growth

$15

/agent/month, billed annually

$18

/agent/month, billed monthly

€15

/agent/month, billed annually

€18

/agent/month, billed monthly

£12

/agent/month, billed annually

£15

/agent/month, billed monthly

₹999

/agent/month, billed annually

₹1199

/agent/month, billed monthly

A$25

/agent/month, billed annually

A$30

/agent/month, billed monthly

Everything in Free and…

  • Automation Automate follow-ups, escalations, and other tasks using specific time and event-based triggers to perform any action of your choice.
  • Collision Detection Know when another agent is viewing/replying to a ticket and avoid duplicating each other’s effort.
  • Marketplace Apps Get access to hundreds of apps and extend the capabilities of your helpdesk, with the Freshworks Marketplace.
  • Helpdesk Report Get an overview of your Freshdesk account and all the important metrics associated with your helpdesk’s performance.
  • SLA & Business hour Set the right expectations with customers and agents on the response and resolution timeframes for every ticket in your helpdesk.
  • Custom email server
  • Custom ticket views
  • Ticket fields & status
  • Customer fields
  • Custom SSL

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Pro

For high performance

$49

/agent/month, billed annually

$59

/agent/month, billed monthly

€49

/agent/month, billed annually

€59

/agent/month, billed monthly

£35

/agent/month, billed annually

£42

/agent/month, billed monthly

₹3599

/agent/month, billed annually

₹4299

/agent/month, billed monthly

A$69

/agent/month, billed annually

A$83

/agent/month, billed monthly

Everything in Growth and…

  • Round-robin Routing Assign tickets to all the available agents in a group in a circular fashion.
  • Custom Roles Restrict and provide fine-grained levels of access to agents in your Freshdesk.
  • Custom Reports and Dashboards Create powerful reports and dashboards unique to your business and draw deeper insights from your Freshdesk data.
  • Customer Segments Categorize your customers based on their profiles to provide personalized support.
  • Versioning in Knowledge Base Edit, restore, and manage versions of your knowledge base articles with ease.
  • Multiple Products (up to 5) Manage support for up to 5 products from one Freshdesk account by setting up separate support portals for each of them.
  • Includes up to 5000 Collaborators Invite external agents and third-parties into Freshdesk to help full-time agents resolve complex customer issues.
  • Extendable API limits
  • CSAT survey and reports
  • Multiple SLA & Business hours
  • SLA reminder and escalation
  • Multilingual knowledge base
  • Custom apps

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EnterprisePopular

For Enterprise-grade support

$79

/agent/month, billed annually

$95

/agent/month, billed monthly

₹5699

/agent/month, billed annually

₹6899

/agent/month, billed monthly

€79

/agent/month, billed annually

€95

/agent/month, billed monthly

£60

/agent/month, billed annually

£72

/agent/month, billed monthly

A$109

/agent/month, billed annually

A$131

/agent/month, billed monthly

Everything in Pro and…

  • Skill-based Routing Match tickets to the agent most proficient in handling specific types of issues within the group.
  • Sandbox Create a secure test environment to try new features and settings in Freshdesk without impacting agents or customers.
  • Audit Log Monitor helpdesk changes easily and always stay updated on what’s happening in your helpdesk.
  • Knowledge Base Approval Workflow Track, review, approve, and publish knowledge base articles.
  • Agent Shifts Manage your global team's schedules and availabilities across different time zones in one place, to ensure that no customer goes unanswered.
  • IP Range Restriction Increase helpdesk security by allowing certain IP addresses to access your portal.
  • Email Bot Automatically responds to email tickets with solution articles. The email bot consumes bot sessions. freddy
  • Includes 5000 bot sessions/month A bot session is any unique interaction between an end-user and a bot. For details on additional sessions and auto-recharge, refer to the FAQ section. Freddy
  • HIPAA Compliance Protect your customers’ sensitive healthcare data from cyber attacks.
  • Assist Bot Guide agents through pre-configured steps to help resolve customer queries faster. (The Assist Bot doesn't require bot sessions) Freddy
  • Auto-triage Automatically predict basic ticket fields like the Type, Priority & Group and other custom ticket fields. Freddy
  • Article Suggester Let Freddy suggest solution articles to your agents to help them respond to email tickets. Freddy
  • Robo Assist (RPA Connectors) Bring your own RPA provider to automate business processes with Robo Assist. Check FAQ for more details. Freddy
  • Canned Responses Suggester Let Freddy suggest canned responses to your agents to help respond faster to tickets Freddy
  • PCI Compliance
  • Multiple products (Unlimited)
  • Social signals

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Leverage messaging and telephony features with your Support Desk to offer seamless support across channels from one place.

Growth Omnichannel

For fast growth

$29

/agent/month, billed annually

$35

/agent/month, billed monthly

€29

/agent/month, billed annually

€35

/agent/month, billed monthly

£25

/agent/month, billed annually

£30

/agent/month, billed monthly

₹1999

/agent/month, billed annually

₹2399

/agent/month, billed monthly

A$45

/agent/month, billed annually

A$54

/agent/month, billed monthly

Start trial

Everything in Growth of Freshdesk Support Desk, Messaging, and Contact Center

  • Email, Social, Messaging, Telephony channels
  • Includes up to 2000 bot sessions/month A bot session is any unique interaction between an end-user and a bot. For details on additional sessions and auto-recharge, refer to the FAQ section Freddy
  • Includes up to 2000 incoming minutes/month Applies to LOCAL incoming calls attended on browser in US, Canada, EU, UK and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted
  • Chatbot builder Build your own bots to answer questions and guide your customers for quicker resolution
  • Chatbot Analytics Get a breakdown of how your visitors interact throughout the chatbot flow
  • Messaging Topics Conversation threads to help connect users with the right team
  • Contact management
  • Custom inbox views
  • SLA and Business hours
  • Marketplace apps Extend your support capabilities by integrating with the top apps on our marketplace
  • Automations
  • Datacenter location
  • Ticket, conversation, and call reports
  • Omnichannel dashboard Monitor your team’s performance across channels in real-time

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Pro OmnichannelPopular

For high performance

$59

/agent/month, billed annually

$71

/agent/month, billed monthly

€59

/agent/month, billed annually

€71

/agent/month, billed monthly

£45

/agent/month, billed annually

£56

/agent/month, billed monthly

₹4299

/agent/month, billed annually

₹5159

/agent/month, billed monthly

A$85

/agent/month, billed annually

A$102

/agent/month, billed monthly

start trial

Everything in Pro of Freshdesk Support Desk, Messaging, Contact Center and more.

  • Whatsapp Business Message your customers on apps they use daily freddy
  • Apple Business Chat Message your customers on apps they use daily freddy
  • Omnichannel Customer Timeline Get a timeline of a customer’s past interactions with your team across channels to get instant context on a customer’s problem freddy
  • Omnichannel Knowledge base All self service content will be centrally curated, operated, and managed within Freshdesk. These articles can be accessed across channels like, chat, webpage, or bot suggestions.
  • Roles and Permissions Provide or restrict access to your agents at granular levels. Freddy
  • Custom Reports Create powerful ticketing and call reports unique to your business and draw deeper insights from your support data. Beta
  • Co-browsing Provide customer support on a personalized level with screen sharing and audio chat. freddy
  • Multilingual Support Support customers globally by creating solution articles in multiple languages, to be shown on your customer portal or chat widget.
  • Includes 3000 local incoming min/month Applies to local incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
  • Includes up to 3000 bot sessions/month A bot session is any unique interaction between an end-user and a bot. For more details on additional sessions and auto-recharge, check the FAQ section. Freddy
  • Includes up to 5000 Collaborators Invite external agents and third-parties into Freshdesk to help full-time agents resolve complex customer issues.
  • Extendable API limits
  • Custom Apps Extend your support capabilities by building apps customized for your business
  • Holiday routing
  • Advanced call management
  • Agent availability report
  • CSAT survey & report

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Enterprise Omnichannel

For Enterprise-grade support

$99

/agent/month, billed annually

$119

/agent/month, billed monthly

€99

/agent/month, billed annually

€119

/agent/month, billed monthly

£75

/agent/month, billed annually

£90

/agent/month, billed monthly

₹7199

/agent/month, billed annually

₹8699

/agent/month, billed monthly

A$140

/agent/month, billed annually

A$168

/agent/month, billed monthly

START TRIAL

Everything in Enterprise of Freshdesk Support Desk, Messaging, Contact Center and more.

  • Omniroute™ Manage workload for your teams across multiple support channels, all in one place.
  • IP Range Restriction Increase security by allowing certain IP addresses to access your support across channels.
  • Email Bot Automatically responds to email tickets with relevant solution articles. The Email Bot consumes bot sessions. freddy
  • Voicebot Train the bot with Q&A sets, and deploy on the phone channel. This feature is available on-request and consumes bot sessions freddy
  • Includes up to 5000 bot sessions/month A bot session is any unique interaction between an end-user and a bot. For more details on additional sessions and auto-recharge, check the FAQ section. freddy
  • Speech-enabled IVR Enable customers to connect with your agents through voice commands with a speech-enabled IVR system. Freddy
  • Includes 5000 local incoming min/month Applies to local incoming calls attended on browser in US, Canada, EU, UK, and ANZ. Flat rate of USD 0.013/min apply once the free minutes are exhausted.
  • Abandoned Call Metrics Track all abandoned calls and optimize your IVR menu. Freddy
  • Assist Bot Guide agents through pre-configured steps to help resolve customer queries faster. Freddy
  • Auto-triage Automatically predict default ticket fields like the Type, Priority & Group and other custom ticket fields Freddy
  • RPA Connectors Bring your own RPA providers to automate your business processes with Robo Assist. See FAQs for more details.
  • Canned Response Suggester Let Freddy suggest canned responses to yours agents to help them respond faster to tickets Freddy
  • Article Suggester Let Freddy suggest solution articles to yours agents to help them respond faster to tickets Freddy
  • Social signals Use AI to automatically find important tweets quickly and cancel out the noise
  • User authentication (JWT)
  • PCI Compliance
  • Service level monitoring Track how well your phone team is meeting their service level targets

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