Freshdesk vs. Hiver

Function
Freshdesk 
Hiver
Starting Price

Free for up to 10 users

$27/month/user

Free Trial

21-day free trial

14-day free trial

Email Integration
Reporting & Statistics
Omnichannel Ticketing
Live Chat
Workflow Management
Customer Activity Reporting
SLA Management
Self Service Portal
Third Party Integration

Scale new heights with Freshdesk 

Scale new heights with Freshdesk 

Go beyond just email support

Manage customer service on phone, live chat, social media, WhatsApp, Apple Business Chat, and email right from a single screen.

Increase agent productivity by 65%

Ease agent bandwidth by automating manual, routine workflows, and enabling seamless inter-team collaboration.

Deflect common queries

Enable customers to find answers on their own by launching a personalized knowledge base, community forums, and chatbots.

START SCALING YOUR SUPPORT

Freshdesk is going to be your partner, not just a vendor.

Transparent pricing

What you see is what you get. No hidden charges or under-the-belt add-ons.

Go live in no time 

Our intuitive in-built onboarding process enables you to deploy in minutes.

Support at every step

Our team of experts are available to help you around the clock.

Interested in evaluating Freshdesk? Check out our 100% transparent pricing plans

Join 50,000+ customers worldwide

TRY FRESHDESK FOR FREE

Recommended by leading industry experts

Security you can trust