Freshdesk vs Hiver

 

Customer email management made easy

Freshdesk enables you to offer quick and efficient support with intuitive ticketing, seamless collaboration, and powerful automations.

Track emails effortlessly

Categorize and prioritize emails without the confusing colour codes. Improve transparency and ensure no updates slip through the cracks.

Improve team productivity 

Ease agent bandwidth by automating key workflows like assigning ownership, sending follow-up emails, and escalating SLA breaches.

Collaborate with context

Resolve customer issues faster by leaving notes and collaborating on the in-built internal chat tool.

Deflect 60% of requests

Enable customers to find answers on their own, 24/7, by launching a knowledge base, a web-widget, and an AI-enabled chatbot.

Incorporate customer demands with ease 

Start delivering support on live chat, phone, social media and messaging apps without juggling between tools.

Make strategic improvements 

Monitor team performance and important customer service KPIs using one-click reports, live dashboards and customizable analytics.

Scale new heights with Freshdesk 

Scale new heights with Freshdesk 

Go beyond just email support

Manage customer service on phone, live chat, social media, WhatsApp, Apple Business Chat, and email right from a single screen.

Increase agent productivity by 65%

Ease agent bandwidth by automating manual, routine workflows, and enabling seamless inter-team collaboration.

Deflect common queries

Enable customers to find answers on their own by launching a personalized knowledge base, community forums, and chatbots.

START SCALING YOUR SUPPORT

Freshdesk is going to be your partner, not just a vendor.

Transparent pricing

What you see is what you get. No hidden charges or under-the-belt add-ons.

Go live in no time 

Our intuitive in-built onboarding process enables you to deploy in minutes.

Support at every step

Our team of experts are available to help you around the clock.

Interested in evaluating Freshdesk? Check out our 100% transparent pricing plans

Join 40,000+ customers worldwide

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