Freshdesk vs Kustomer


Source: GetApp, March 2021.



Scale new heights with Freshdesk


Go completely omnichannel

Deliver customer service on your customers’ preferred channels using a single, streamlined view of conversations.

✔ Engage in consistent, context-rich conversations with an omnichannel timeline of events

✔ Be on all channels your customers are including email, phone, live chat, social media, and messaging apps
✔ Bonus: Reduce costs with our native chat and telephony solutions

2x team efficiency

Ease bandwidth by automating repetitive tasks with easy-to-configure time, event, or keyword-based triggers. 

✔ Choose between round-robin, skill-based, or load-balanced automated ticket assignment

✔ Route conversations coming in from all channels automatically 

✔ Use flexible APIs and one-click integrations with 650+ apps to build robust workflows.


Get complete visibility into performance

Measure progress and identify roadblocks that are affecting customer experience, and continuously optimize your operations. 

✔ Gather quick insights from out-of-the box reports 

✔ Slice and dice data any way you want 

✔ Monitor day-to-day activities using live dashboards


Freshdesk is going to be your partner, not just a vendor.

Transparent pricing

What you see is what you get. No hidden charges or under-the-belt add-ons.

Go live in no time 

Our intuitive in-built onboarding process enables you to deploy in minutes.

Support at every step

Our team of experts are available to help you around the clock.

Interested in evaluating Freshdesk? Check out our 100% transparent pricing plans

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