Delight your customers with effortless customer service
Engage in more meaningful conversations every day, across every channel, with every customer.
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Customer delight, made super easy!
Ready-to-go in seconds. Scales with your business. 24/7 support for all plans.
Provide omnichannel support
Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view.
Interested in evaluating Freshdesk?
Freshdesk combines best-in-class ticketing, self-service, and reporting.
Products
Freshdesk
Growth Ticketing, customer portal, reports and more. Ideal for small businesses that want to offer intuitive, industry-leading support | Pro Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms | Pro + AI Copilot Get all the benefits of the Pro plan and the Freddy AI Copilot add-on bundled togetherBundle | Enterprise Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more | |
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Help desk and Ticketing | ||||
Ticketing | ||||
Shared inbox | ||||
Threads and tasks | ||||
Customer portal | ||||
Multilingual conversations | ||||
Collaborators | 5,000 collaborators included | 5,000 collaborators included | 5,000 collaborators included | |
Boost your results with Freddy AI | ||||
Freddy AI Agent | First 500 sessions included. $100 per 1,000 sessions. | First 500 sessions included. $100 per 1,000 sessions. | First 500 sessions included. $100 per 1,000 sessions. | |
Freddy AI Copilot | $29/agent/month billed annually | Included | $29/agent/month billed annually | |
Freddy AI Insights (Beta) | Requires Freddy AI Copilot | Included | Requires Freddy AI Copilot | |
Analytics and Insights | ||||
Self Service | ||||
Routing and SLA | ||||
Administration and Security | ||||
Extend the power of Freshdesk | ||||
Free plan
$0 for up to two agents
Designed for small teams of up to two users. The plan includes all of the basics, such as ticketing, knowledge base, and pre-built reports, to increase agent productivity and support customers efficiently.
No credit card required. 24x5 support.
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