Looking for a Jobber alternative?

See why Freshdesk is the best omnichannel field service management platform for your business.

  • Communicate with customers via email, and social media
  • Onboard field employees and organize them into service groups
  • Schedule appointments, and dispatch employees to help customers

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Looking for a Jobber alternative?

See why Freshdesk is the best omnichannel field service management platform for your business.

  • Communicate with customers via email, and social media
  • Onboard field employees and organize them into service groups
  • Schedule appointments, and dispatch employees to help customers

0ver 50,000 customers trust us

Why choose Freshdesk for your field service needs?

With powerful tools that enable customer conversations, improve field team efficiency, and make performance monitoring easy --  Freshdesk has everything you need to grow your field service operations, profitably.

Fast implementation and onboarding

Onboard your field teams and start responding to customers in under six minutes!

In-built email and social media support

Communicate with customers on any channel - email, Facebook, Twitter, and more right out-of-the-box at no additional cost.

Easy-to-use scheduling dashboard

Use the Scheduling Dashboard to get a clear picture of your team’s workload and availability before assigning tasks.

Intelligent analytics

Customize reports to track your business metrics and get actionable insights to improve team performance and service quality.

Mobile field service

Freshdesk apps for iOS and Android ensures your field teams always have the tools they need to help customers anywhere.

Free access to 640+ apps

Access all relevant information within Freshdesk by integrating your CRM, billing, and other business tools.

Field Team Management

Bring new field employees on board, organize them into service groups based on their location, skillset, the type of problem they can solve or any other parameter you see fit to make it easier to assign tasks.

Work Order Management

Streamline customer requests across email, chat, phone, social media, and other channels into one place. Create service tasks for jobs that need an employee to attend to in person.

Scheduling and Dispatch Management

Easily schedule appointments, assign tasks, dispatch employees, and balance workloads in our drag-and-drop scheduling dashboard.

 

Connect all your data and tools

With rich APIs for custom integration, ecosystem partner solutions, and 640+ marketplace apps, integrate your business tools including QuickBooks, Xero, Whatsapp, Telegram, and more.

Convinced?

Evaluate Freshdesk Field Service Management for yourself. If you’re looking for your first-ever solution to communicate with customers,  get more jobs, and manage orders better, you can just easily import your mailbox and social media channels and start supporting customers today!

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