Transform your customer service with a multichannel helpdesk

With best-in-class ticketing, phone and chat channel, Freshdesk has everything you need to support your customers.

Multiple roles, one helpdesk

Your customers can reach your support team through various channels. Empower your support agent to resolve every customer query that comes in through email, chat, phone or social media, from one screen. Thanks to Freshdesk, your agents can focus on what’s important; putting the smile back on your customers’ face.

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Multiple roles, one helpdesk

Your customers can reach your support team through various channels. Empower your support agent to resolve every customer query that comes in through email, chat, phone or social media, from one screen. Thanks to Freshdesk, your agents can focus on what’s important; putting the smile back on your customers’ face.

Email Ticketing

Convert every email your team receives into tickets, and stay on top of all customer communication.

ticket email
Phone Support

Talk to customers easily and provide a more personal support experience, thanks to a fully functioning call center in your helpdesk.

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Chat Support

Target messages to visitors on your website or mobile app and suggest solutions proactively.

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Social media support

Integrate your social media channels with your helpdesk and convert the tweets or posts into tickets.

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Benefits of Omnichannel Support

Streamline your support

With an omni-channel support system, you will be able to reach out to your customers across Email, Phone and more, from one place.

Simplify your workflow

Instead of fragmenting information across different Phone, Chat, and Helpdesk software, unify it all and access it easily from one place when needed.

Automate your tasks

Use powerful automations to automatically prioritize and assign queries from any channel and provide answers faster to customers.

Interested in evaluating Freshdesk?

Why our customers love us

Why our customers love us