An omnichannel helpdesk that makes customer communication easy

Stay connected with your customers across channels using Freshdesk - a one-stop, cloud-based solution.

Multiple channels, one helpdesk

Freshdesk streamlines conversations from multiple sources into one place to help ensure that agents don't have to juggle between different tools for different channels. No more missing out on conversations, no more duplication of effort, and no more delayed replies.

Email ticketingWebsite supportPhone supportChat supportSocial media support

Email ticketing

Convert support emails into trackable tickets that you can automatically route, manage, and resolve.

Benefits of using Freshdesk

Offer customer service remotely

Freshdesk allows your team to hold conversations from wherever you are - all you need is an internet connection and a laptop or cellphone.

Automate routine workflows

Let every step of your support operations run on autopilot while you focus on having meaningful conversations.

Integrate with your CRM or ERP

With 200+ apps on the Marketplace, Freshdesk allows you to boost your support strategy by integrating with a range of cutting edge applications.

Go live in minutes, not months

Freshdesk’s onboarding process allows your team to start supporting your customers in no time without excessive hand-holding.

Clean and easy-to-navigate UI

With an intuitive UI that has been designed to boost agent productivity, Freshdesk makes it easy for your team to provide support with no distractions.

Transparent pricing

Freshdesk has different plans for businesses of various sizes, but they all come with zero hidden charges or under-the-belt add-ons.

Products

Freshdesk

	Pro Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms $49/agent/month, billed annually Try it free	Pro + AI Copilot Bundle Get all the benefits of the Pro plan and the Freddy AI Copilot add-on bundled together $78/agent/month, billed annually Try it free	Enterprise Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more $79/agent/month, billed annually Try it free
Help desk and Ticketing
Ticketing
Shared inbox
Threads and tasks
Customer portal
Multilingual conversations
Collaborators	5,000 collaborators included	5,000 collaborators included	5,000 collaborators included
Boost your results with Freddy AI
Freddy AI Agent	First 500 sessions included. $100 per 1,000 sessions.	First 500 sessions included. $100 per 1,000 sessions.	First 500 sessions included. $100 per 1,000 sessions.
Freddy AI Copilot	$29/agent/month billed annually	Included	$29/agent/month billed annually
Freddy AI Insights (Beta)	Requires Freddy AI Copilot	Included	Requires Freddy AI Copilot
Analytics and Insights
Self Service
Routing and SLA
Administration and Security
Extend the power of Freshdesk

Why our customers love us

Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran parallel for a month, asked for feedback, and the team voted unanimously for Freshdesk. It was an easy transition.

Robert EverettDirector of IT

We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.

Charles CooperDirector, Technology Support Services

Freshdesk has helped us become much more efficient. It has provided consistency in messaging too. It’s not a lot of random voices. It’s a single voice and someone they recognize.

Paul SchwartzBusiness Applications Coordinator

The desktop application developed internally was a nightmare to manage. There is no question that implementing Freshdesk has been and continues to be a huge success for us.

Tyler NaceEngineering and Design Services Manager

Stay connected with your customers across channels using Freshdesk

Try it free Get a demo

Trusted by 72,000+ businesses worldwide