Multiple channels, one helpdesk

Freshdesk streamlines conversations from multiple sources into one place to help ensure that agents don't have to juggle between different tools for different channels. No more missing out on conversations, no more duplication of effort, and no more delayed replies.

Multiple channels, one helpdesk

Freshdesk streamlines conversations from multiple sources into one place to help ensure that agents don't have to juggle between different tools for different channels. No more missing out on conversations, no more duplication of effort, and no more delayed replies.

Email ticketing

Convert support emails into trackable tickets that you can automatically route, manage, and resolve.

Website support

Publish a branded FAQ portal and set up a chatbot or website widget to provide a great self-service experience.

The new help widget
Phone support

Launch telephony without investing in hardware, and provide more personalized assistance from within Freshdesk.

Chat support

Target messages to visitors on your website or mobile app and suggest solutions proactively.

Social media support

Respond to tweets, comments, posts, and messages from Freshdesk by integrating your Facebook page and Twitter handles.

Benefits of using Freshdesk

Offer customer service remotely

Freshdesk allows your team to hold conversations from wherever you are - all you need is an internet connection and a laptop or cellphone.

Automate routine workflows

Let every step of your support operations run on autopilot while you focus on having meaningful conversations.

Integrate with your CRM or ERP

With 200+ apps on the Marketplace, Freshdesk allows you to boost your support strategy by integrating with a range of cutting edge applications.

Go live in minutes, not months

Freshdesk’s onboarding process allows your team to start supporting your customers in no time without excessive hand-holding.

Clean and easy-to-navigate UI

With an intuitive UI that has been designed to boost agent productivity, Freshdesk makes it easy for your team to provide support with no distractions.

Transparent pricing

Freshdesk has different plans for businesses of various sizes, but they all come with zero hidden charges or under-the-belt add-ons.

Why our customers love us

Trusted by over 150,000+ customers worldwide

Try freshdesk for free