Multiple roles, one helpdesk

Freshdesk streamlines queries from multiple sources into one place, so your agents need not juggle various tools to deliver great support experiences. Even if your customer switches channels or agents, your support team will know how to respond, thanks to Freshdesk

Multiple roles, one helpdesk

Freshdesk streamlines queries from multiple sources into one place, so your agents need not juggle various tools to deliver great support experiences. Even if your customer switches channels or agents, your support team will know how to respond, thanks to Freshdesk

Email Ticketing

Convert every email your team receives into tickets, and stay on top of all customer communication.

Phone Support

Talk to customers easily and provide a more personal support experience, thanks to a fully functioning call center in your helpdesk.

Chat Support

Target messages to visitors on your website or mobile app and suggest solutions proactively.

Social media support

Integrate your social media channels with your helpdesk and convert the tweets or posts into tickets.

Benefits of Omni-channel Support

Streamline your support

With an omni-channel support system, you will be able to reach out to your customers across Email, Phone and more, from one place.

Simplify your workflow

Instead of fragmenting information across different Phone, Chat, and Helpdesk software, unify it all and access it easily from one place when needed.

Balance agent workload better

Define a maximum number of customer requests for each agent from across emails, calls, and chats based on their available bandwidth.

Provide actionable insights

With Freshdesk's powerful Team Dashboards and advanced Reporting features, provide insights easily to your team and help them improve.

Automate your tasks

Use powerful automations to automatically prioritize and assign queries from any channel and provide answers faster to customers.

Provide a unified experience

Unify information across Phone, Chat and your support desk, so customer experience remains the same no matter where they contact you

Everything you need to support your customers in one place

GARDEN

Ideal for growing teams

$ 63 $ 39

/agent/month billed yearly

try for free
  • CSAT Survey
  • Agent Performance Report
  • Chat widget with FAQ
  • Triggered chat messages
  • IVR
  • Call masking and recording

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ESTATE

Best value for large teams

$ 92 $ 69

/agent/month billed yearly

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  • Multiple Products
  • Automatic ticket assignment
  • Chatbots
  • In-app chat campaigns
  • Call barging & monitoring
  • Smart call escalations

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FOREST

Made for enterprises

$ 168 $ 109

/agent/month billed yearly

Try For Free
  • Skill based ticket assignment
  • Data center location
  • Multilingual chat support
  • Co-browsing
  • Holiday routing for phone calls

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