Know why people choose Freshdesk over Salesforce Service Cloud

criteria
G2 Crowd Rating
4.4
4.4
4.5
4.5
Willingness to recommend

85%

72%

Evaluation and Contracting
9.0
8.0
Pricing Flexibility
8.6
7.2
Ease of Deployment
9.0
8.4
Service and Support
9.0
8.4

*As per Gartner Peer Review May 2019

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More reasons to choose Freshdesk

Agent Productivity

A happy support agent means happy customers. Using Freshdesk Arcade, ensure your support reps stay productive.

Collaboration

Work together, with the right person to help you resolve your support tickets faster and more efficiently.

Self-Service

Create a self-service experience for your customers, with knowledgebase and forums, that supports your brand.

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