TICKETING

Stay on top of customer conversation

When you are supporting customers out of an inbox, there are plenty of chances that you might miss out on an important email from your customer. You also have no visibility over who is handling an email, or which ticket is due for a reply soon.

The good news is that you can say goodbye to all those concerns. With Freshdesk, you can automatically convert all your customer emails into tickets and never miss another conversation from them, get notified when the ticket is approaching its deadline.

REPORTING & ANALYTICS

Make Informed Decisions

With your inbox, you would rarely get to know even the basic details about the number of customer emails coming in or the kind of queries that get raised the most number of times or even how many emails have been left unanswered.

With Freshdesk, you no longer have to worry about any of those things. Everything you need to make informed decisions about your support team is available for you, at-a-glance.

SELF SERVICE

Help your customers help themselves

You have now set up an amazing customer support software and your customers are supported by your equally amazing agents. But, what happens when a customer needs an issue to be resolved at the exact time when your support team is unavailable?

Here's where a self-service portal is really helpful. Set up extensive knowledgebase articles, FAQs so that your customers can look for all the answers they need at any point of the day.

 

More reasons why Freshdesk is the right fit for your team

Free Forever

Your helpdesk is on us. Support your customers with Freshdesk, free of cost for any number of agents.

Powerful Automation

Improve productivity by automating repetitive and mundane tasks, so you can focus on customer issues.

Security

Our accounts come with custom SSL certificates and you can enable single sign-on script to authenticate agents and users.

Interested in evaluating Freshdesk? Check out pricing

The helpdesk trusted by over 150,000+ businesses