Zendesk is omnichannel, in name alone. It fails to empower your agents with a unified view and does not allow for automated ticket assignment across channels.
However, with Freshdesk, you get a truly omnichannel experience:
Deploying AI-enabled chatbots with Zendesk will require you to engage with a separate service provider and a village of developers.
On the other hand, with Freddy AI, you can:
When you’re working remotely, you can’t afford delays with anything. Zendesk requires you to go through an endless trail of paperwork and a steep learning curve just to get started, and does not support seamless communication and collaboration between teams.
Freshdesk is a remote-ready software and empowers teams to:
With Freshdesk, you can choose a pricing plan that suits your business, without worrying about any hidden costs
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