Why choose Freshdesk over Zendesk? 

One-stop view of all your support channels

Zendesk is omnichannel, in name alone. It fails to empower your agents with a unified view and does not allow for automated ticket assignment across channels. 

However, with Freshdesk, you get a truly omnichannel experience:    

  •  Engage on email, phone, chat, social media, and messagings apps without switching between tabs  
  • Automate ticket assignment across channels while being mindful of agent workload
  • Slice and dice data from across channels to build your reports the way you want them
Instantprint uses Freshdesk Omnichannel to deliver stellar customer service

Easy-to-deploy and 3x more efficient chatbots

Deploying AI-enabled chatbots with Zendesk will require you to engage with a separate service provider and a village of developers. 

On the other hand, with Freddy AI, you can:

  • Design and deploy chatbots effortlessly with a no-code chatbot builder
  • Automate workflows by integrating with a range of third-party applications
  • Offer contextual and conversational self-service with AI-enabled chatbots
PhonePe deflects 60% tickets with their chatbot

Uncomplicate remote work in no time

When you’re working remotely, you can’t afford delays with anything. Zendesk requires you to go through an endless trail of paperwork and a steep learning curve just to get started, and does not support seamless communication and collaboration between teams. 

Freshdesk is a remote-ready software and empowers teams to: 

  • Go live in days, not months, with an intuitive onboarding process
  • Get immediate assistance around the clock 
  • Collaborate with context and offer quicker resolutions easily
Hamleys deployed Freshdesk within days


Interested in evaluating Freshdesk? Check out our 100% transparent pricing plans

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