FRESHWORKS VS. ZOHO DESK

Why businesses are choosing Freshworks over Zoho Desk

Give Freshworks a try—a modern, easy-to-use, AI-powered helpdesk software with an intuitive UI that saves time, reduces costs, and simplifies processes.

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Why businesses are choosing Freshworks over Zoho desk?

Freshworks offers two customer service solutions: Freshdesk, with a focus on ticketing, and Freshdesk Omni, which extends Freshdesk by bringing in omnichannel support capabilities. Discover why businesses prefer Freshworks over Zoho Desk.

A complete customer service solution

Freshworks’ ticketing and omnichannel chat can scale with companies of any size. Zoho Desk lacks key features, and some users report latency as volumes grow.

A simple, plug-and-play solution

Users praise Freshworks for its ease of use and quick setup, while Zoho Desk struggles with a steep learning curve and integration issues.

Omnichannel bots

Freshworks bots automate 70% of queries with drag-and-drop tools and templates, while Zoho's SalesIQ bots focus on sales and lack no-code options.

Freshworks vs. Zoho Desk

What makes Freshworks a better alternative to Zoho Desk?

Features	Freshworks	Zoho Desk
Ease of use and setup	Rated 8.8 on G2	Rated 8.5 on G2
Ticketing and omnichannel capabilities	Advanced ticketing, agent workspace for all channels	Basic collaboration, automation tools, unified workspace limited to messaging channels
AI copilot	Advanced with most features supporting 40+ languages	Lacks AI-based productivity features; English-only
Integrations	1,200+ ticketing integrations for quick deployment	Custom integrations that require developer support
Superior quality support	Rated 8.8 on G2	Rated 8.3 on G2

"Every incoming ticket is 100% qualified, and each act is linked to the customer file, which allows us to give agents a complete vision and better serve the customer."

Frédéric PilloudDigital Director, Digitrips

Business challenge

Lack of integration between email, ticketing, live chat, and chatbots
Inability to prioritize and route requests to appropriate agents

Business outcome

Twice as many tickets resolved daily
First response time cut by 75%

Industry experts have spoken

There's more. Try Freshdesk Omni to unlock exceptional productivity with AI.

Get bots, ticketing, and conversations in one unified solution.

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