Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
Good customer support is a team effort. You’ll often need inputs from multiple internal teams before you can resolve an issue. While you’re collaborating with your co-workers on a platform like Microsoft Teams, you might miss out on important ticket updates such as a customer reply or a notification about a new ticket being assigned to you. Don’t you think it would be a lot easier if you can stay on top of your support tickets right within your team collaboration tool?
Get instant notifications from the Freshdesk bot on important ticket updates.
Quickly reply to a customer or add a note to your teammates right inside Teams.
Watch your replies and notes being reflected in Freshdesk in real time.
We’ve built a powerful bot that talks to you about important ticket updates in Freshdesk right inside Microsoft Teams. The Freshdesk bot keeps you notified about events such as customer replies, notes added, system updates and status changes. You can even reply to these tickets directly from Teams. Try the Freshdesk-Microsoft Teams integration today, so you never have to switch tools again to deliver speedy and efficient customer service!
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