Get ticket updates while you’re collaborating

Good customer support is a team effort. You’ll often need inputs from multiple internal teams before you can resolve an issue. While you’re collaborating with your co-workers on a platform like Microsoft Teams, you might miss out on important ticket updates such as a customer reply or a notification about a new ticket being assigned to you. Don’t you think it would be a lot easier if you can stay on top of your support tickets right within your team collaboration tool?

TICKET NOTIFICATIONS

Get instant notifications from the Freshdesk bot on important ticket updates.

QUICK REPLIES

Quickly reply to a customer or add a note to your teammates right inside Teams.

REAL-TIME UPDATES

Watch your replies and notes being reflected in Freshdesk in real time.